Unit of competency Outline

Date retreived
22/07/2026 6:58 AM AWST

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Manage a telecommunications workplace

Manage a telecommunications workplace

Unit of competency
National Code
ICTPMG8142A
State Code
D3392
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
15/06/2010
View on TGA
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
080315 - Project Management
Original Release Date
12/06/2014
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to fulfil workplace management responsibilities at a managerial and supervisory level in a telecommunications business environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Support human resources activities
  • 1.1. Assist and advise on recruitment action and induction of new staff
  • 1.2. Monitor staff training needs and implement technical training activities for staff
  • 1.3. Provide information and advice to relevant personnel
  • 1.4. Review and advise on occupational health and safety (OHS) and security in the workplace
2. Manage conflict in the workplace
  • 2.1. Assess conflict situation
  • 2.2. Determine ways to resolve conflict with conflicting parties
  • 2.3. Apply decision-making procedures to the business model for conflict resolution
3. Apply quality management systems and processes in the workplace
  • 3.1. Determine essential requirements of a product using a quality management approach
  • 3.2. Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features
  • 3.3. Analyse quality investigation for improvement by involving individuals, groups and managers
4. Monitor work practices to ensure business objectives will be met
  • 4.1. Develop strategies using management characteristics to meet business objectives
  • 4.2. Analyse individual management objectives that would be applicable to the workplace
  • 4.3. Produce a business model representing the activities of a sound management plan for a telecommunications workplace
5. Determine human factors when managing people and groups
  • 5.1. Establish consultation processes between management and staff to resolve grievances
  • 5.2. Analyse the interpersonal skills required of managers and team leaders using identified communications channels
  • 5.3. Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management
6. Perform work using self-organisation principles
  • 6.1. Evaluate methods of improving own productivity and perform a self-appraisal
  • 6.2. Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques
  • 6.3. Produce a report to communicate information efficiently and effectively in the workplace
7. Apply effective communicationtechniques to business meetings
  • 7.1. Research the levels, directions and effectiveness of channels used when communicating in business
  • 7.2. Develop a plan for managing business meetings in the workplace
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant personnel may include:
colleagues
employee groups
managers
OHS committees and other people with specialist responsibilities
employees
specialist resource managers
supervisors
unions.
Decision-making procedures may include:
objectivity
qualitative
quantitative
subjectivity.
Customer and owner may include:
customer:
external
internal
owner:
management
shareholders.
Management characteristics may include:
authority
coaching
consultation
control
delegation
duties
management hierarchy
mentoring
ownership
partnership
responsibility
skilling and training.
Communications channels may include:
industrial relations
internal
pro-active
public relations
retro-active.
Information processing may include:
classification
flagging
follow-up
procedures
storage.
Channels may refer to:
oral
non-verbal
written:
agendas
minutes
memos
letters and faxes
visual
electronic:
email
web notifications
social networking.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine the human factors which need to be analysed when managing people and groups
conduct business meetings applying effective communication techniques
determine essential requirements of a product applying quality management principles
monitor and implement training for staff
resolve problems and conflicts in a business environment
support human resource management program.
Context of and specific resources for assessment
Assessment must ensure:
a telecommunications workplace
relevant enterprise documentation, including human resources (HR) and quality management policies.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate running a productive business meeting and effective interview techniques
oral or written questioning to assess the required knowledge and skills
review of quality reports prepared by the candidate
evidence of consultations with staff and management.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example:
ICTPMG8143A Manage a telecommunications project.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
State Code National Code Title Type
AWE05 ICTPMG801 Manage a telecommunications workplace Unit of competency