Unit of competency Outline

Date retreived
22/07/2026 6:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell products and services

Sell products and services

Unit of competency
National Code
TLIP2033
State Code
AVI16
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080501 - Sales
Original Release Date
23/02/2016
Nominal Hours
24
Description
This unit involves the skills and knowledge required to sell products and services in accordance with regulatory and workplace requirements in the transport and logistics industry.It includes preparing for financial transactions, promoting products and selling products and/or services, processing refunds and reconciling financial transactions.Work is performed under some supervision, generally within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare for financial transactions
  • 1.1 Float, goods and services are prepared in accordance with workplace policies and procedures
  • 1.2 Point of sale is established to meet workplace requirements and standards
2 Promote products and services
  • 2.1 Strategies to promote products and services are developed in accordance with workplace policies and procedures
  • 2.2 Strategies to promote products and services are implemented in accordance with workplace procedures
3 Sell products or services
  • 3.1 Product knowledge is applied when answering customer inquiries
  • 3.2 Sales transactions are conducted in a courteous manner to the customer’s satisfaction
  • 3.3 Price is correctly calculated and charged, and correct change and receipt are issued
4 Process refunds
  • 4.1 Claim for refund is substantiated in accordance with company procedures
  • 4.2 Refund claim application processes are completed to ensure transaction details are recorded
  • 4.3 Refunds are correctly calculated and issued in a courteous manner
5 Reconcile financial transactions
  • 5.1 Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand
  • 5.2 Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements
No information
No information
Replaces
State Code National Code Title Type
D5286 TLIP2033A Sell products and services Unit of competency
Replaced By
State Code National Code Title Type
OCY96 TLIP0001 Sell products and services Unit of competency