Unit of competency Outline

Date retreived
22/07/2026 1:49 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell products and services

Sell products and services

Unit of competency
National Code
TLIP0001
State Code
OCY96
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
29/01/2021
View on TGA
State Implementation and Classification
Approved Date
01/04/2021
Field of Education
080501 - Sales
Original Release Date
01/04/2021
Nominal Hours
24
Description
This unit involves the skills and knowledge required to sell products and services.It includes preparing for financial transactions, using point-of-sale equipment, promoting and selling products or services, processing refunds and reconciling financial transactions.Work is performed under some supervision, generally within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare for financial transactions
  • 1.1 Goods and services are prepared in accordance with workplace policies and procedures
  • 1.2 Point-of-sale is prepared to transact with customers
2 Promote products and services
  • 2.1 Strategies to promote products and services are developed in accordance with workplace policies and procedures
  • 2.2 Strategies to promote products and services are implemented in accordance with workplace procedures
3 Sell products or services
  • 3.1 Product knowledge is applied when answering customer inquiries
  • 3.2 Sales transactions are conducted in a professional manner so the customer’s requirements are met
  • 3.3 Price is correctly calculated and charged, and correct change and receipt are issued
  • 3.4 Problems associated with selling products and services are reported to relevant personnel in accordance with workplace procedures
4 Process refunds
  • 4.1 Claim for refund is substantiated in accordance with workplace procedures
  • 4.2 Refund claim application processes are completed to ensure transaction details are recorded
  • 4.3 Refunds are correctly calculated, authorised by relevant personnel and issued in a professional manner
5 Reconcile financial transactions
  • 5.1 Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand
  • 5.2 Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements
No information
No information
Replaces
State Code National Code Title Type
AVI16 TLIP2033 Sell products and services Unit of competency