Unit of competency Outline
Date retreived
22/07/2026 10:31 AM AWST
22/07/2026 10:31 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct, balance and secure financial transactions
Conduct, balance and secure financial transactions
Unit of competency
National Code
TLIP2038A
TLIP2038A
State Code
WI840
WI840
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
21/03/2014
Nominal Hours
20
Description
This unit involves the knowledge and skills required to communicate with customers and operate a range of point-of-sale equipment to perform sales transactions, and to balance and reconcile a register or terminal. It involves conducting transactions, clearing the register, counting money, calculating noncash transactions, and reconciling and recording takings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Operate point-of-sale equipment
- 1.1 Point-of-sale equipment is operated in accordance with design specifications
- 1.2 Point-of-sale terminal is opened and closed in accordance with organisational policies and procedures
- 1.3 Point-of-sale terminal is cleared and tender is transferred in accordance with organisational policies and procedures
- 1.4 Cash handling is conducted in accordance with organisational security procedures
- 1.5 Supplies of change and cash float are maintained in point-of-sale terminal in accordance with organisational policies and procedures
- 1.6 Records of transaction errors are recorded in accordance with organisational policies and procedures
- 1.7 Adequate supplies of dockets, vouchers and point-of-sale documents are maintained
2 Perform point-of-sale transactions
- 2.1 Point-of-sale transactions are completed in accordance with organisational policies and procedures and relevant legislation
- 2.2 Organisational procedures for cash and non-cash transactions are identified and applied
- 2.3 Organisational policies and procedures for exchanges and returns are identified and applied
- 2.4 Information is entered correctly into point-of-sale equipment
- 2.5 Total price and amount of cash received is verbally stated and correct change is tendered
3 Complete sales
- 3.1 Relevant documentation is completed in accordance with organisational policies and procedures
- 3.2 Sales transactions are processed in a timely manner in accordance with organisational policies and procedures
4 Remove takings from register or terminal
- 4.1 Register or terminal is balanced at designated times in accordance with organisational policies and procedures
- 4.2 Cash float is separated from takings prior to balancing and is secured in accordance with organisational policies and procedures
- 4.3 Change is supplied to register or terminal in accordance with organisational policies and procedures
- 4.4 Register or terminal reading or printout is obtained and interpreted
- 4.5 Cash and non-cash documents are removed and secured in accordance with organisational policies and procedures
5 Reconcile takings
- 5.1 Cash is counted accurately
- 5.2 Non-cash documents are calculated accurately
- 5.3 Balance between register or terminal reading and sum of cash and non-cash transactions is determined correctly
- 5.4 Discrepancies between register or terminal reading and sum of cash
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Point-of-sale equipment may include:
electronic:
terminal and screen
bar code scanner
EFTPOS equipment
manual:
cash register
credit card equipment
Organisational policies and procedures may include:
cash handling security
health and hygiene requirements
operation of point-of-sale equipment
sales transactions
staffing
Cash handling may include:
balancing point-of-sale terminal
calculating non-cash documents
clearing terminal and transferring tender
counting cash
ensuring security of cash and non-cash transactions
maintaining cash float
opening and closing point-of-sale terminal
recording takings
tendering change
Point-of-sale transactions may include:
cheques
credit cards
customer refunds
EFTPOS
smart cards
Noncash documents may include:
cash on delivery (COD)
cheques
credit cards
refunds
Relevant personnel may include:
manager
supervisor
team leader
Point-of-sale equipment may include:
electronic:
terminal and screen
bar code scanner
EFTPOS equipment
manual:
cash register
credit card equipment
Organisational policies and procedures may include:
cash handling security
health and hygiene requirements
operation of point-of-sale equipment
sales transactions
staffing
Cash handling may include:
balancing point-of-sale terminal
calculating non-cash documents
clearing terminal and transferring tender
counting cash
ensuring security of cash and non-cash transactions
maintaining cash float
opening and closing point-of-sale terminal
recording takings
tendering change
Point-of-sale transactions may include:
cheques
credit cards
customer refunds
EFTPOS
smart cards
Noncash documents may include:
cash on delivery (COD)
cheques
credit cards
refunds
Relevant personnel may include:
manager
supervisor
team leader
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
operating register or terminal equipment in accordance with manufacturer instructions and organisational policies and procedures
applying relevant organisational policies and procedures ( handling cash and removing takings from register or terminal, cash float, reading registers and recording information)
processing documentation and records responsibly in accordance with organisational policies and procedures
reconciling takings in accordance with organisational policies and procedures.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
operating register or terminal equipment in accordance with manufacturer instructions and organisational policies and procedures
applying relevant organisational policies and procedures ( handling cash and removing takings from register or terminal, cash float, reading registers and recording information)
processing documentation and records responsibly in accordance with organisational policies and procedures
reconciling takings in accordance with organisational policies and procedures.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVI15 | TLIP2038 | Conduct, balance and secure financial transactions | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J798 | TLI22313 | Certificate II in Rail Customer Service | Qualification |