Unit of competency Outline

Date retreived
22/07/2026 7:43 AM AWST

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Build internal relationships to support competitive systems and practices

Build internal relationships to support competitive systems and practices

Unit of competency
National Code
MSS407025
State Code
OEQ61
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/05/2023
Nominal Hours
70
Description
This unit describes the skills and knowledge required to build internal relationships that support implementation of competitive systems and practices. This unit applies to supervisors, managers or similar roles who have some influence, authority and responsibility in implementing a competitive systems and practices culture for an organisation. The individual will promote systems thinking and cooperation within and between teams, support engagement and participation, identify sources of tension and take action to address these.This unit applies to any organisation implementing competitive systems and practices. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Identify organisational relationships
  • 1.1 Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows
  • 1.2 Develop strategies/methods to communicate within and between teams
  • 1.3 Determine any information, development or other support needed to promote engagement and participation of teams
  • 1.4 Facilitate input within and between teams to determine flows, performance gaps and impacts
  • 1.5 Map and compare actual and intended process flows to determine performance gaps
  • 1.6 Map and compare actual and intended communication, information and data flows to determine performance gaps
  • 1.7 Map and compare other interactions (actual and intended) to determine performance gaps
  • 1.8 Determine impact of actual and intended flows on customer benefit
2. Foster cooperation within and between teams
  • 2.1 Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits
  • 2.2 Model and facilitate communications based on respect for people and team expertise
  • 2.3 Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation
  • 2.4 Facilitate approvals and oversee processes to implement agreed changes
3. Identify sources of tension, conflict or competition
  • 3.1 Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
  • 3.2 Examine flows and interactions for sources of conflict and competition
  • 3.3 Observe interactions between team members and identify tensions, conflicts and competition
  • 3.4 Observe interactions between teams and identify tensions, conflicts and competition
  • 3.5 Observe response to change and resistance to change
4. Reduce causes of tension, conflict or competition
  • 4.1 Draft modifications to KPIs to reduce causes of conflict and competition
  • 4.2 Draft modifications to systems to address conflicting flows and interactions
  • 4.3 Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
  • 4.4 Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
  • 4.5 Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes
  • 4.6 Oversee processes to implement agreed changes and take or initiate action to address any barriers
  • 4.7 Monitor uptake of changes and take or initiate action to embed changes into standard practice
No information
No information
Replaces
State Code National Code Title Type
OAF67 MSS407015 Build relationships between teams in an operations environment Unit of competency