Unit of competency Outline
Date retreived
22/07/2026 5:30 AM AWST
22/07/2026 5:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide information on companion animals, products and services
Provide information on companion animals, products and services
Unit of competency
National Code
ACMGAS209
ACMGAS209
State Code
BBD92
BBD92
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/06/2018
Field of Education
080501 - Sales
Original Release Date
20/06/2018
Nominal Hours
55
Description
This unit of competency describes the skills and knowledge required to provide basic information to clients on companion animal training, grooming, breeding establishments and on products and services in a range of companion animal settings.This unit is applicable to new entrants to the animal care and management industry. Animal care settings in this context may include pet shops and aquariums, breeding or boarding kennels or catteries, aviaries, companion animal training or grooming establishments, animal shelters or veterinary practices.This unit applies to individuals who work under general supervision and exercise limited autonomy. They undertake defined activities and work in a structured context.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify information requirements
- 1.1 Use appropriate interpersonal skills to accurately identify client’s information needs
- 1.2 Handle client enquiries courteously and promptly according to workplace policies and procedures
- 1.3 Identify personal and professional limitations in addressing client information needs, and seek assistance from appropriate personnel when required
2. Provide information
- 2.1 Provide information that addresses client requirements to client in a timely and professional manner
- 2.2 Present products and services that may meet client requirements in an appropriate manner as required
- 2.3 Refer enquiries that fall outside own area of responsibility or knowledge to appropriate staff member for follow-up and completion
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3909 | ACMGAS209A | Provide information on companion animals, products and services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| ODC55 | ACMGEN205 | Source and provide information for animal care needs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BDN2 | ACM20117 | Certificate II in Animal Studies | Qualification |
| BDM7 | ACM30617 | Certificate III in Pet Grooming | Qualification |