Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Request for information may come from:
barrister
external clients
internal staff
other parties
staff from another office
Appropriate recording system may be:
electronic
paper-based
Designated person may include:
external client
external official
lawyer
legal practice manager
partner
supervisor
teacher/trainer
Appropriate response methods may include:
letters
reports
sending copies of original information
sending original information
Appropriate format may include:
completion of proforma
photocopies
preparation of original documents
Relevant sources of information may include:
agreements
articles:
academic
journal
newspaper
online

briefs
client file
closed matter file
financial information:
specific to firm
specific to another firm
state/territory
commonwealth
international

internal correspondence
letters
market research information
media:
audio
television
video

memorandums of law
non-legal reports
opinion letters
original research
other bodies
other libraries
pleadings
precedents
previous case histories/Common Law
relevant legislation
specialist texts
statistics
transcripts from supervisor's notes
Firm's security and confidentiality procedures may relate to non-disclosable information and may include:
addresses
court dates
fees
firm's other clients
health status
legal history
personal history
Integrity of contents may include:
completeness
neatness
order of pages
Different types of information may include:
certificates
correspondence
entitlements
legislation
reports
Enterprise requirements for document formatting may include:
appropriate use of letterhead
correct line spacing
correct margins
correct use of reference
dual column system
list of enclosures
paragraph numbering
placing of headings
presence/absence of a back sheet
presence/absence of a cover sheet
specific sign off clauses
table of contents
usage of keycaps and font features
use of document footers
Firm's policies and procedures may include:
customer service protocol
document recording procedures
information sources
protocol for accommodating specific client needs e.g. case manager, social worker, parole officer, translator, interpreter
recording information
report/correspondence format
security/confidentiality/privacy procedures
verifying and authorising information
Firm's information recording procedures may include:
attaching file name and matter number
ensuring client file is updated
maintaining time records
storing and securing copy

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
locating and providing appropriate information, which meets client needs, in required format
adhering to relevant codes of practice, in particular those relating to privacy and confidentiality
providing materials which meet firm's policies and procedures
knowledge of relevant legislation, rules, regulations, codes of practice and research resources.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to appropriate legislation and regulations relevant to common legal matters
access to workplace manuals and reference materials such as company policy, procedural manuals and checklists
access to list of relevant sources of documentation and sample forms
access to background information on courts, their jurisdiction and behavioural requirements
access to appropriate technology such as computers with relevant software
access to appropriate texts and to people with expert knowledge such as legal practitioners
access to appropriate legislation and regulations relevant to common legal matters, such as that which is accessible via:
http://www.law.gov.au
http://www.ag.gov.au
http://www.austlii.edu.au/
http://www.australia.gov.au/states-territories
http://www.act.gov.au
http://www.nsw.gov.au
http://www.nt.gov.au
http://www.qld.gov.au
http://www.sa.gov.au
http://www.tas.gov.au
http://www.vic.gov.au
http://www.wa.gov.au.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of report/correspondence compiled in response to client request and the formatting of the report/correspondence
evaluation of how firm's information recording procedures have been applied
oral or written questioning to assess knowledge of accepted codes of practice relevant to the workplace.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBLEG412A Interpret and apply legislation
BSBRES403A Research legal processes
other legal services administration units or general business units.