Qualification Outline

Date retreived
22/07/2026 7:54 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Government (Workplace Relations)

Certificate IV in Government (Workplace Relations)

Qualification
National Code:
PSP42210
State Code:
D367
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0809 - Office Studies
Original TGA Release Date
07/03/2012
Approved Date
22/03/2011
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
620
Duration
2 Semesters
Current Release Number
2.00
Current Release Date
07/03/2012
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 07/03/2012 Current Approved
Description

This qualification supports staff with responsibility for providing front line services in a workplace relations environment.
The candidate may work in a department, organisation, division or business unit that provides specialist workplace relations services to employers, employees, union officials, industry bodies or other agencies. The qualification is also applicable for candidates who are working in a broader human resources area and seeking to pursue a career path in workplace relations within government.

Schedule
Packaging Rules
15 units of competency are required for this qualification including:
- 7 core units
- 8 elective units

Choose a minimum of 3 units from Group A
Choose up to 5 elective units from Groups A and B OR from elsewhere within this qualification OR from another endorsed Training Package OR Accredited Course

Units selected should not duplicate content already covered by other units in this qualification

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated

** For this qualification, a maximum of one (1) unit from a Certificate III level may be used
1. Core Units

All 7 units must be completed

State Code National Code Title Hours Type
C8032 PSPGOV422A Apply government processes 30 Unit of competency
C8012 PSPGOV402B Deliver and monitor service to clients 40 Unit of competency
C8061 PSPLEGN401A Encourage compliance with legislation in the public sector 30 Unit of competency
C8241 PSPPOL404A Support policy implementation 30 Unit of competency
C7986 PSPETHC401A Uphold and support the values and principles of public service 40 Unit of competency
C8022 PSPGOV412A Use advanced workplace communication strategies 50 Unit of competency
C8018 PSPGOV408A Value diversity 30 Unit of competency
2. Group A Elective Units - Workplace Relations

5 units to be completed

The following outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options

State Code National Code Title Hours Type
D3727 PSPPOL405A Implement e-correspondence policies 45 Unit of competency
D3720 PSPWPR401A Process incoming workplace relations enquiries 45 Unit of competency
D3721 PSPWPR402A Respond to general workplace relations enquiries 45 Unit of competency
D3722 PSPWPR403A Support the provision of workplace relations information 55 Unit of competency
D0610 BSBCCO301A Use multiple information systems 40 Unit of competency
3. Group B Elective Units

3 units to be completed

The following outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options

State Code National Code Title Hours Type
C8023 PSPGOV413A Compose complex workplace documents 40 Unit of competency
D0972 BSBRES402A Research, locate and provide legal and other information in response to requests 60 Unit of competency
C8013 PSPGOV403B Use resources to achieve work unit goals 40 Unit of competency
Replaced By
State Code National Code Title Type
J298 PSP42212 Certificate IV in Government (Workplace Relations) Qualification
VET Info Notes
This training program is a representation of the qualification code PSP42210 taken from the Public Sector Training Package PSP04 Version 4.1 which should be consulted for a full description of requirements.

1. This qualification is the copyright of Department of Education, Employment and Workplace Relations.

2. Further information on this qualification can be obtained from TVET Australia Product Services Level 21 390 St Kilda Road Melbourne VIC 3000 Telephone: (03) 9832 8188 Facsimile: (03) 9832 8199 Email: enquiries@tvetaustralia.com.au Web: www.tvetaustralia.com.au

3. This qualification was entered on to STARS on 22/03/2011.
Entry Requirements

Not applicable.

Traineeships and Apprenticeships
No information