Elements and Performance Criteria

Equipment and goods include:
Equipment - general, electronic, computer, mechanical
Beds and other ward furniture
Furniture and stock
Parcels, mail and boxes
Fragile and sensitive items
Confidential items eg x-rays, medical reports, documents
Pathology specimens
Items of a potentially hazardous nature eg chemicals

Specific instructions for lifting and moving may be received from key professional worker/s/supervisors

Handling and transporting goods includes:
General equipment and furniture
Equipment used in specialty areas
Lifting and moving as well as storage procedures, and use of manual handling aids
Collection and delivery

Critical aspects of assessment:
Work is performed in a safe manner and in accordance with organisational procedures
Knowledge of routes, delivery and collection points
Ability to complete delivery schedules
Willingness to assist internal and external customers with delivery and collection requirements
Work is performed in a logical and organised manner

Concurrent assessment and relationship with other units:
This unit does not need to be assessed in conjunction with other units and can be assessed independently.

Essential knowledge required includes:
Relevant OHS legislation and infection control codes of practice, enterprise policies and procedures
Safety and environmental aspects related to workplace operation and manual handling, including workplace hazards
Roles and responsibilities relevant to manual handling equipment
Security procedures within the organisation
Confidentiality policy in relation to mail
Route finding and delivery schedules
Knowledge of delivery points
Precautions for adverse weather conditions

Essential skills required include:
Correct use of personal protective equipment
Safe operation of manual handling equipment.
Range of mobility and transfer techniques as required by the enterprise and OHS policies
Manual handling techniques
Maintaining sorting and storage areas in a clean, tidy and well-organised state
Numeracy skills - the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division and recording numbers
Reading and writing skills - literacy competence required to fulfil job roles in a safe manner and as specified by organisation. The level of skill may range from the ability to understand symbols used in occupational health and safety signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and handling chemicals such as cleaning fluids. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.
Oral communication skills - language competence required to fulfil job roles in a safe manner and specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary. The organisation may require competence in English or community language, depending on client group.
Problem solving skills eg the ability to use available resources efficiently and effectively

Resource implications
Resource requirements include all the relevant resources commonly provided in the health service setting. Specific tools may include:
Relevant policies and procedures manuals
Organisation mission statement, strategic and business plan
Organisational charts
Floor plans
Trolleys
Lifting and loading devices
Instructions for the use of equipment
Specific instructions for staff

Method of assessment
Assessment may include:
Observation of performance
Written tasks
Interviewing and questioning
Formal appraisal systems
Staff/client feedback
Portfolio/CV
Supporting statement of supervisor(s)
Authenticated evidence of relevant work experience and/or formal/informal learning
Case studies and scenarios as a basis for discussion of issues and strategies to contribute to best practice in the work environment

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions.
Assessment may be conducted on more than one occasion to cover a variety of circumstances to establish consistency.
A diversity of assessment tasks is essential for holistic assessment.