Unit of competency Outline
Date retreived
22/07/2026 10:35 AM AWST
22/07/2026 10:35 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate and monitor home-based support
Coordinate and monitor home-based support
Unit of competency
National Code
CHCHC401C
CHCHC401C
State Code
WC918
WC918
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/07/2012
Field of Education
090511 - Residential Client Care
Original Release Date
17/07/2012
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to coordinate and monitor the delivery of home-based support services in a community services context
Notes
Elements and Performance Criteria
1. Establish and maintain appropriate relationships with client and carer
- 1.1 Introduce oneself appropriately
- 1.2 Demonstrate courtesy towards the client and carer
- 1.3 Conduct interpersonal exchanges in a manner that develops and maintains trust
- 1.4 Maintain confidentiality and privacy of the client within organisation policy and protocols
- 1.5 Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs
- 1.6 Support the interests, rights and decision-making of the client in all dealings
- 1.7 Ensure client has information and understands rights, responsibilities, service guidelines and costs
2. Determine client needs
- 2.1 Clarify client goals, capacities and service needs according to original assessment and care plan
- 2.2 Relate determination of needs to context of assessment and need for home-based support services
- 2.3 Gather client information over a period of timeconsistent with client requirements
- 2.4 Determine client needs using strategies appropriate for the client and circumstances
- 2.5 Determine client needs according to government andorganisation procedures, policies, standards and legislation
- 2.6 Identify indicators that additional information might be required in some areas
- 2.7 Identify client's language, cultural or religious practices which support staff would need to adhere to or which may require change in work practices
- 2.8 Complete documentation according to organisation procedures
3. Determine safety requirements for support
- 3.1 Identify hazards that would be associated with providing support
- 3.2 Complete a risk minimisation plan
- 3.3 Support client to address risk, where the risk cannot be managed within organisation's legitimate role
- 3.4 Complete documentation according to organisation procedures
4. Provide appropriate support staff
- 4.1 Identify support staff with best match to client's requirements
- 4.2 Provide support staff with necessary details to support client
- 4.3 Provide support staff with details to work safely in the client's home
- 4.4 Determine that the support staff is familiar with the organisation policies and procedures, duty of care and other legislative requirements
- 4.5 Determine that the support staff is familiar with the boundaries of their role
- 4.6 Determine that support staff is familiar with record-keeping requirements
- 4.7 Identify staff skill concerns and report need for training and other support
5. Monitor support services
- 5.1 Check client functioning and progress from a range of information
- 5.2 Identify indicators that issues and concerns may be present
- 5.3 Address any concerns with the support worker, and if necessary the client
- 5.4 Identify strategies to address concerns and issues
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include:
Feedback from carer
Feedback from client
Home visit
Support worker case notes
Verbal feedback from support worker
Period of time consistent with client requirements includes:
Time required to establish professional comfort
Time required to share information that evokes identification of needs
Strategies appropriate for the client and circumstances may include:
Checklists
Conversation
Formal assessment
Informal assessment
Stories
Government and organisation procedures, policies, standards and legislation may include:
Carer and respite programs
Disability Services Program standards and policies
Health records legislation
Home and Community Care National Service Standards
National Program Guidelines for the Home and Community Care Program
WHS industry guides
Packaged Care Guidelines
Privacy legislation
Quality management policy and practice
Relevant health regulations and guidelines
State and territory community care program policies
Veterans Home Care Program standards and policies
Indicators may include:
Carer discomfort
Client discomfort
Condition of home and community venues
Hazards may include:
Client behaviours
Electrical outlets and appliances
Flooring
Furniture
Pathways
Pets
Rugs
Stairs
Best match to client's requirements includes:
Gender
Personality
Time availability consistent with client requirements
Values base
Necessary details may include:
Carer issues
Client idiosyncrasies
Client preferences
Client sensitivities
Conflict between client and carer
Specifics of support activities
Need for training may include, but is not limited to:
Cardiopulmonary resuscitation (CPR) emergency response and notification protocols
Communication and conflict resolution
Cultural awareness
Customer service
Discrimination, harassment and bullying in the workplace
Fire emergency response procedures
First aid
Formal and informal resolution of grievances
Hazard control
Infection control
Manual handling
WHS
Quality improvement policy and practice
Security procedures
Waste management
Basic home fire safety includes:
Behaviour that may contribute to fire injury and/or fatality
High fire risk groups
Optimum placement of smoke alarms
Referring client for smoke alarm installation and maintenance
Role of a working smoke alarm
Smoke alarm testing and cleaning
Types of smoke alarms
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include:
Feedback from carer
Feedback from client
Home visit
Support worker case notes
Verbal feedback from support worker
Period of time consistent with client requirements includes:
Time required to establish professional comfort
Time required to share information that evokes identification of needs
Strategies appropriate for the client and circumstances may include:
Checklists
Conversation
Formal assessment
Informal assessment
Stories
Government and organisation procedures, policies, standards and legislation may include:
Carer and respite programs
Disability Services Program standards and policies
Health records legislation
Home and Community Care National Service Standards
National Program Guidelines for the Home and Community Care Program
WHS industry guides
Packaged Care Guidelines
Privacy legislation
Quality management policy and practice
Relevant health regulations and guidelines
State and territory community care program policies
Veterans Home Care Program standards and policies
Indicators may include:
Carer discomfort
Client discomfort
Condition of home and community venues
Hazards may include:
Client behaviours
Electrical outlets and appliances
Flooring
Furniture
Pathways
Pets
Rugs
Stairs
Best match to client's requirements includes:
Gender
Personality
Time availability consistent with client requirements
Values base
Necessary details may include:
Carer issues
Client idiosyncrasies
Client preferences
Client sensitivities
Conflict between client and carer
Specifics of support activities
Need for training may include, but is not limited to:
Cardiopulmonary resuscitation (CPR) emergency response and notification protocols
Communication and conflict resolution
Cultural awareness
Customer service
Discrimination, harassment and bullying in the workplace
Fire emergency response procedures
First aid
Formal and informal resolution of grievances
Hazard control
Infection control
Manual handling
WHS
Quality improvement policy and practice
Security procedures
Waste management
Basic home fire safety includes:
Behaviour that may contribute to fire injury and/or fatality
High fire risk groups
Optimum placement of smoke alarms
Referring client for smoke alarm installation and maintenance
Role of a working smoke alarm
Smoke alarm testing and cleaning
Types of smoke alarms
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions
To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances
A diversity of assessment tasks is essential for holistic assessment
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to all relevant resources commonly provided in the health service setting, including:
relevant policies and procedures manuals, legislation and standards
organisation's mission statement, strategic and business plan
other documentation relevant to the work context such as:
organisation charts
instructions for the use of equipment
specific instructions for staff
emergency response procedures
security procedures
relevant human resource management policies and procedures
quality improvement policies
customer service standards and policy
waste management policies and procedures
Method of assessment may include:
Observation of work performance
Written tasks
Interview and questioning
Authenticated portfolio/log book
Supporting statement of supervisor/s
Authenticated evidence of relevant work experience and/or formal/informal learning
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions
To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances
A diversity of assessment tasks is essential for holistic assessment
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to all relevant resources commonly provided in the health service setting, including:
relevant policies and procedures manuals, legislation and standards
organisation's mission statement, strategic and business plan
other documentation relevant to the work context such as:
organisation charts
instructions for the use of equipment
specific instructions for staff
emergency response procedures
security procedures
relevant human resource management policies and procedures
quality improvement policies
customer service standards and policy
waste management policies and procedures
Method of assessment may include:
Observation of work performance
Written tasks
Interview and questioning
Authenticated portfolio/log book
Supporting statement of supervisor/s
Authenticated evidence of relevant work experience and/or formal/informal learning
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8573 | CHCHC401B | Coordinate and monitor home based support | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB94 | CHCHCS002 | Coordinate and monitor home based support | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J044 | CHC52212 | Diploma of Community Services Coordination | Qualification |