Unit of competency Outline

Date retreived
22/07/2026 12:47 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Coordinate and monitor home based support

Coordinate and monitor home based support

Unit of competency
National Code
CHCHC401B
State Code
D8573
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
07/08/2012
Field of Education
090511 - Residential Client Care
Original Release Date
07/08/2012
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to coordinate and monitor the delivery of home based support services in a community services context
Notes
Elements and Performance Criteria
1. Establish and maintain appropriate relationships with client and carer
  • 1.1 Introduce oneself appropriately
  • 1.2 Demonstrate courtesy towards the client and carer
  • 1.3 Conduct interpersonal exchanges in a manner that develops and maintains trust
  • 1.4 Maintain confidentiality and privacy of the client within organisation policy and protocols
  • 1.5 Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs
  • 1.6 Support the interests, rights and decision-making of the client in all dealings
  • 1.7 Ensure client has information and understands rights, responsibilities, service guidelines and costs
2. Determine client needs
  • 2.1 Clarify client goals, capacities and service needs as per original assessment and care plan
  • 2.2 Relate determination of needs to context of assessment and need for home based support services
  • 2.3 Gather client information over a period of timeconsistent with client requirements
  • 2.4 Determine client needs using strategies appropriate for the client and circumstances
  • 2.5 Determine client needs according to government andorganisation procedures, policies, standards and legislation
  • 2.6 Identify indicators that additional information might be required in some areas
  • 2.7 Identify client's language, cultural or religious practices which support staff would need to adhere to or which may require change in work practices
  • 2.8 Complete documentation according to organisation procedures
3. Determine safety requirements for support
  • 3.1 Identify hazards that would be associated with providing support
  • 3.2 Complete a risk minimisation plan
  • 3.3 Support client to address risk, where the risk cannot be managed within organisation's legitimate role
  • 3.4 Complete documentation according to organisation procedures
4. Provide appropriate support staff
  • 4.1 Identify support staff with best match to client's requirements
  • 4.2 Provide support staff with necessary details to support client
  • 4.3 Provide support staff with details to work safely in the client's home
  • 4.4 Determine that the support staff is familiar with the organisation policies and procedures, duty of care and other legislative requirements
  • 4.5 Determine that the support staff is familiar with the boundaries of their role
  • 4.6 Determine that support staff is familiar with record-keeping requirements
  • 4.7 Identify staff skill concerns and report need for training and other support
5. Monitor support services
  • 5.1 Check client functioning and progress from a range of information
  • 5.2 Identify indicators that issues and concerns may be present
  • 5.3 Address any concerns with the support worker, and if necessary the client
  • 5.4 Identify strategies to address concerns and issues
No information
No information
Replaces
State Code National Code Title Type
D2552 CHCHC401A Coordinate and monitor home based support Unit of competency
Replaced By
State Code National Code Title Type
WC918 CHCHC401C Coordinate and monitor home-based support Unit of competency
State Code National Code Title Type
D279 CHC40208 Certificate IV in Home and Community Care Qualification
J012 CHC40212 Certificate IV in Home and Community Care Qualification