Elements and Performance Criteria

Work may be undertaken:
in various work environments in the warehousing, storage, transport and distribution industries

Customers may be:
internal or external

Transport and distribution operations may be conducted:
by day or night
in all weather conditions

The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces

Analysis of strategic directions for enterprise will entail:
short- and long-term perspectives

Planning information may be generated from a wide range of sources, including:
analysts
authorities
clients
state and Commonwealth governments
industry forums
peak industry bodies
internal personnel

Strategies must consider issues such as:
workplace productivity
culture
technology implications
cost-benefit
issues of change management

External consultants may be engaged in:
development, implementation and evaluation processes

Workplace systems may include:
transport and distribution policies, protocols and procedures
communications systems
scope of workplace operations
authorities and permits
hours of operation
relevant regulations

Consultative processes may involve:
employees, supervisors and managers
suppliers and current or potential clients
contractors
market analysts
relevant authorities, government departments and institutions
representatives of other enterprises and organisations
industrial relations and OH&S specialists
other professional, maintenance or technical staff

Communications systems may involve:
fixed and mobile telephone
radio
fax
email
electronic data transfer of information
mail and internal memo
RF systems

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Documentation/records may include:
Australian and international codes of practice and regulations relevant to workplace operations
Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the ADG and IDG Code
workplace operating procedures and policies
operations manuals, job specifications and procedures and induction documentation
Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options
supplier and/or client instructions
audit reports concerning quality, OH&S, environment, operations, customer service
Australian and international standards, criteria and certification requirements
communications technology equipment and oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:
regulations and codes of practice relevant to business operations
Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances
relevant Australian and international standards and certification requirements
relevant state/territory trade practices legislation
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
relevant licence or permit requirements and associated regulations
patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace