Unit of competency Outline

Date retreived
23/07/2026 4:19 PM AWST

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Implement maintenance procedures

Implement maintenance procedures

Unit of competency
National Code
ICTSAS438
State Code
OBS56
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
10
Description
This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively.It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine maintenance procedures for equipment and software
  • 1.1 Identify equipment and software that requires maintenance
  • 1.2 Obtain equipment and software maintenance and reliability data from user
  • 1.3 Obtain and examine vendor documentation, peer organisations and research information
  • 1.4 Document equipment and software maintenance procedures
  • 1.5 Develop recommended maintenance and operations guidelines
  • 1.6 Identify and record in-house resources, external organisations and third-party suppliers support
  • 1.7 Develop and update service level agreement (SLA) with internal user and third-party supplier information
2. Revise and improve maintenance procedures
  • 2.1 Monitor and review organisational maintenance procedures
  • 2.2 Identify problem areas according to organisational maintenance procedures
  • 2.3 Design improvements to organisational maintenance procedures and seek approval from required personnel
  • 2.4 Assess impact and ease of implementing improvements
  • 2.5 Implement improvements to organisational maintenance procedures
3. Finalise maintenance improvement procedures
  • 3.1 Identify future equipment and software acquisitions
  • 3.2 Confirm all maintenance procedures have been performed
  • 3.3 Review and assess maintenance procedures impact
  • 3.4 Evaluate and report on organisational maintenance procedures
No information
No information
Replaces
State Code National Code Title Type
AUW45 ICTSAS416 Implement maintenance procedures Unit of competency