Unit of competency Outline

Date retreived
22/07/2026 12:06 PM AWST

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Implement maintenance procedures

Implement maintenance procedures

Unit of competency
National Code
ICTSAS416
State Code
AUW45
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
10
Description
This unit describes the skills and knowledge required to set up maintenance procedures to keep equipment and software operating effectively.It applies to individuals who use technical and specialised knowledge, and apply a systematic approach to maintaining computer equipment in an organisation.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine best practices for equipment and software maintenance
  • 1.1 Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified
  • 1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability
  • 1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research
  • 1.4 Obtain requirements from user in the area of equipment maintenance and reliability
  • 1.5 Document procedures for maintenance based on best practices
2. Identify resources to provide equipment and software maintenance
  • 2.1 Identify and record the level of support that can be provided by in-house resources
  • 2.2 Identify and record the support to be supplied by external or third-party organisations
  • 2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers
3. Revise practices, where appropriate
  • 3.1 Monitor and review maintenance operation
  • 3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures
  • 3.3 Assess changes in consultation with user, support staff and third-party suppliers
  • 3.4 Design and implement improvements to maintenance procedures
No information
No information
Replaces
State Code National Code Title Type
D8078 ICASAS416A Implement maintenance procedures Unit of competency
Replaced By
State Code National Code Title Type
OBS56 ICTSAS438 Implement maintenance procedures Unit of competency