Unit of competency Outline
Date retreived
22/07/2026 1:28 PM AWST
22/07/2026 1:28 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Forecast service demand
Forecast service demand
Unit of competency
National Code
ICTNPL6030A
ICTNPL6030A
State Code
D3364
D3364
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
080315 - Project Management
Original Release Date
12/06/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to develop forecasts for demand for telecommunications services. It includes assessing activities that may change service demand and capacity requirements.All telecommunications service providers perform forecasting to assist in network planning. Accurate forecast helps operators make key investment decisions relating to product development and network growthNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Gather forecast intelligence
- 1.1. Access market intelligence for information on customer demand on the network and likely growth in network use
- 1.2. Obtain demand data to assess the potential network traffic quantity and flow
- 1.3. Access information relating to new and emerging technologies, facilities and features and their specific applications to evaluate the market trends in new technology implementation
- 1.4. Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate
2. Produce forecast service demand information
- 2.1. Analyse and process all collated data and prepare to the format required for forecasting activity
- 2.2. Select and configure a suitable software forecasting tool to process the collated data
- 2.3. Evaluate forecast results to generate forecasts of service demand using information in reference to new developments
- 2.4. Compile forecast figures and report according to enterprise policy
3. Review forecasts and update systems records
- 3.1. Review forecasts according to enterprise policy
- 3.2. Ensure forecasts consider new developments in the area and technological changes where appropriate
- 3.3. Maintain updated systems records with information received from each installation amendment activity
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Market intelligence may include:
customer request data
development area plans
development triggers
market research:
external triggers may include:
government initiatives
local councils
local government planning
property developers
market surveys
planning approvals
planning commission data
service delivery data
zoning data
telecommunication databases:
capacity assessment data
traffic dimensioning data.
Demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
local
marketing organisations
real estate agents
sales organisations
state and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
market conditions
marketing programs
population trends
possible environmental impacts
power re-zoning
sales forecasts
shire planning
traffic patterns.
New and emerging technologies may be obtained from:
marketing groups
specific technology planning groups
vendor and enterprise forward planning groups.
Software forecasting tool may include:
specialist forecasting software
spreadsheets
statistical tools:
graphical estimation
moving averages:
simple
weighted
Poisson distribution
probability
queuing theory
regression analysis
trend analysis.
Forecasts may include:
bandwidth
call or data traffic demand
circuit dimensioning
congestion levels
demand for telecommunications services
growth expectations in number of services required
quality of service (QoS) targets
transmission capacity in Erlangs.
New developments may include:
commercial
communications construction be occurring directly or concurrently with primary activity
domestic
industrial.
Systems records may include:
databases
network management
records:
equipment
operational
planning.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Market intelligence may include:
customer request data
development area plans
development triggers
market research:
external triggers may include:
government initiatives
local councils
local government planning
property developers
market surveys
planning approvals
planning commission data
service delivery data
zoning data
telecommunication databases:
capacity assessment data
traffic dimensioning data.
Demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
local
marketing organisations
real estate agents
sales organisations
state and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
market conditions
marketing programs
population trends
possible environmental impacts
power re-zoning
sales forecasts
shire planning
traffic patterns.
New and emerging technologies may be obtained from:
marketing groups
specific technology planning groups
vendor and enterprise forward planning groups.
Software forecasting tool may include:
specialist forecasting software
spreadsheets
statistical tools:
graphical estimation
moving averages:
simple
weighted
Poisson distribution
probability
queuing theory
regression analysis
trend analysis.
Forecasts may include:
bandwidth
call or data traffic demand
circuit dimensioning
congestion levels
demand for telecommunications services
growth expectations in number of services required
quality of service (QoS) targets
transmission capacity in Erlangs.
New developments may include:
commercial
communications construction be occurring directly or concurrently with primary activity
domestic
industrial.
Systems records may include:
databases
network management
records:
equipment
operational
planning.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
collect data vital to the development of traffic and service variation
generate forecasts in relation to traffic and service variation using appropriate forecasting techniques
review forecasts relevant to specific planning periods.
Context of and specific resources for assessment
Assessment must ensure:
data from organisations involved in planning initiatives
a range of software currently used in industry
relevant regulations, specifications that impact on forecasting activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking practical forecasting
review of reports and demand forecasts completed by the candidate
oral or written questioning to assess knowledge of dimensioning issues, types of systems and applications.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6029A Plan the development and growth of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
collect data vital to the development of traffic and service variation
generate forecasts in relation to traffic and service variation using appropriate forecasting techniques
review forecasts relevant to specific planning periods.
Context of and specific resources for assessment
Assessment must ensure:
data from organisations involved in planning initiatives
a range of software currently used in industry
relevant regulations, specifications that impact on forecasting activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking practical forecasting
review of reports and demand forecasts completed by the candidate
oral or written questioning to assess knowledge of dimensioning issues, types of systems and applications.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6029A Plan the development and growth of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWE32 | ICTNPL602 | Forecast service demand | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W817 | ICT60110 | Advanced Diploma of Optical Networks | Qualification |