Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Work involves the replacement of shoe top pieces using a variety of methods
Discretion, initiative and judgement must be demonstrated on the job in own work, either individually or in a team environment
Work is carried out in accordance with statutory requirements, organisation insurance requirements, OH&S legislation, manual handling procedures and relevant health regulations

Worksite environment may include
Work is conducted generally in a small business situation
Work is undertaken in accordance with established enterprise procedures.
Method of repairing heel blocks include:
nail securing involving correct selection and positioning of nails and seat reinforcement
use of securing machine involving correct selection and positioning of nails and seat reinforcement
securing by screw involving the correct selection of drill bits and screws, seat reinforcement and placement of holes
Method of attaching top piece include:
use of pre-finished top pieces
use of bond and nailing technique
Equipment, tools and materials are used in accordance with established procedures and include:
Use of hand tools including shoe hammer, tack hammer, shoe knife, sharpening stick, peg awl. glue gun, pincers, nippers, lasting pliers, shears, drag knife, tack, etc.
Use of machinery including finishing machine, securing machine, heat activator, last, heat pliers, etc
Use of adhesives and primers
Operator maintenance of tools
Exposure to chemicals, dangerous or other hazardous substances
Data recording, either keyboard or manual applications
Interaction with customers and other workplace personnel

Sources of information/documents may include
Job sheets/work orders
Customer/s requirements
Organisation work procedures and specifications
Organisational or external personnel
Quality and Australian standards and procedures

Workplace context may include
Work organisation procedures and practices relating to the replacement of shoe top pieces using a variety of methods
Conditions of service, legislation and industrial agreements including:
workplace agreements and awards
Federal or State/Territory legislation
Standard work practices
Reporting actions include verbal and written communication in accordance with organisational policies and procedures
Communication may be oral, written or visual and can include simple data
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of team or section output, where necessary
Safety, environmental, housekeeping and quality are as specified by machine/equipment manufacturers, regulatory authorities and the enterprise

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Workers' compensation legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate knowledge and skills to:

check work against work order information and workplace quality standards
assess footwear repair requirements
prepare workstation and work prior to commencing operations
apply hand and machine techniques over the range of required operations
repair shoes to meet quality and enterprise standards
communicate effectively with customers
apply workplace health and safety policies in work operations, with particular reference to adhesives and use of tools
maintain accurate records

Interdependent assessment of units
This unit need not be assessed in association with other units

Required knowledge and skills

Underpinning knowledge of:

relevant OH&S. legislation, codes of practice, policies and procedures
full range of footwear styles and their structure/construction
characteristics and use of adhesives and primers and their safe application and disposal
characteristics of typical leathers, fabrics, and other materials used in shoe construction and repair
quality standards and leather handling procedures
safety and environmental aspects of relevant repair processes
general industry housekeeping policies and procedures
workplace procedures
reporting procedures

Underpinning skills to:

handle shoes and replacement material
maintain accurate work records in accordance with procedures
carry out repair tasks by machine or by hand
carry out work in accordance with OH&S policies and procedures
meet work specifications
communicate effectively with customers and within the workplace
interpret and apply defined procedures

Resource implications
Access to real or appropriately simulated replacement of shoe heels using a variety of methods including areas, materials, equipment, and information on work specifications, relevant safety procedures and regulations, quality standards, organisation procedures and customer requirements

Consistency in performance

Applies underpinning knowledge and skills when:

organising work
completing tasks
identifying improvements
applying safety precautions relevant to the task
assessing operational capability of specified equipment used and work processes

Shows evidence of application of relevant workplace procedures including:

hazard policies and procedures including codes of practice
job procedures and work instructions
quality procedures (where existing)
waste, pollution and recycling management processes
Action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
Work completed systematically with attention to detail without damage to goods, equipment or personnel

Context for assessment
Assessment may occur on the job or in an appropriately simulated environment

Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(2)

Using technology
(2)