Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tariff structures and hiring arrangements may include:
various forms of hiring
relevant tariffs, tolls and fees
Amount owing is determined:
in accordance with workplace policy and procedures
in conformance with legal and regulatory requirements
Transactions are conducted using:
EFTPOS machine
calculators
various forms of cards
manual card imprinting resources
Finance processing equipment may include:
manual and electronic cash registers
EFTPOS and credit card facilities
smart card
manual ticketing resources
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace procedures and policies
job specifications
relevant manufacturers specifications and instructions for the use of transaction equipment
operations manuals
induction documentation
competency standards and training materials
supplier and/or client instructions
material safety data sheets
codes of practice including the National Standards for Manual Handling and the Industry Safety Code
award, enterprise bargaining agreement, other industrial arrangements
relevant standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
regulatory requirements for conducting financial transactions
relevant Australian Standards and certification requirements
relevant state/territory privacy legislation
relevant state/territory OH&S regulations and legislation
licensing requirements for driving and carrying particular classes of goods
relevant state/territory road rules and traffic acts

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
applying the underpinning knowledge and skills
applying relevant legislation and workplace procedures
applying tariff structures and taxi hire arrangements
operating a taxi meter
operating EFTPOS and other manual card equipment in a taxicab
selecting and using appropriate mathematical processes when conducting transactions
selecting and using appropriate aids for carrying out calculations
conducting cash, credit and other non-cash payment transactions
filling out documents, vouchers, point of sale documents and other relevant taxi documentation legibly
responding appropriately to telephone inquiries
identifying required credit card clearances and transaction limits
using appropriate communication methods and strategies
locating, interpreting and applying relevant information
maintaining transaction records and documentation
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
on actual financial equipment used in the taxi industry