Unit of competency Outline

Date retreived
22/07/2026 10:58 PM AWST

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Maintain website performance

Maintain website performance

Unit of competency
National Code
ICTWEB404
State Code
AUP78
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
020103 - Programming
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to ensure that a website maintains performance levels during peak traffic times, and full use access.It applies to individuals who use planning and analytical skills to maintain and improve website performance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Benchmark website performance
  • 1.1 Review client performance expectations, from the specifications and business requirements
  • 1.2 Test the administration and maintenance requirements, against the specifications and business requirements
  • 1.3 Establish performance benchmarks, from the specifications and business requirements
  • 1.4 Ensure that performance benchmarks are tested
  • 1.5 Record measured performance benchmarks against the specifications
2. Track website performance
  • 2.1 Measure actual website performance against performance benchmarks in key areas and record the outcomes
  • 2.2 Establish policies and procedures for maintaining the stability of actions and processes related to the website
  • 2.3 Identify faults, or suggest improvements, to the website
  • 2.4 Implement improvements according to the business requirements and organisational policy, and procedures
  • 2.5 Establish automatic fault reporting procedures and processes
  • 2.6 Monitor and maintain website security measures
  • 2.7 Implement administration and maintenance schedules
  • 2.8 Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled
  • 2.9 Track user activities and make changes to policies or procedures, depending on the findings
3. Tune performance
  • 3.1 Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies
  • 3.2 Record performance inconsistencies, and incorporate learning, into revised policy and procedures
  • 3.3 Use diagnostic and software tools, to identify and correct, any website faults
  • 3.4 Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website
  • 3.5 Complete and record the fault, correction and maintenance reports
4. Initiate and monitor performance improvement
  • 4.1 Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems
  • 4.2 Review the security tools, and procedures and conduct improvements, where necessary
  • 4.3 Document and implement the maintenance schedules
  • 4.4 Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement
  • 4.5 Update the website on a regular basis, including information, links, multimedia links, and back-end software
  • 4.6 Provide a timely and appropriate response to the client
No information
No information
Replaces
State Code National Code Title Type
D8127 ICAWEB404A Maintain website performance Unit of competency
Replaced By
State Code National Code Title Type
OBS33 ICTWEB435 Maintain website performance Unit of competency