Unit of competency Outline

Date retreived
22/07/2026 4:01 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Ensure the confidentiality, privacy and security of customer information

Ensure the confidentiality, privacy and security of customer information

Unit of competency
National Code
TLIP0003
State Code
ODX69
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/04/2022
View on TGA
State Implementation and Classification
Approved Date
15/06/2022
Field of Education
029901 - Security Science
Original Release Date
15/06/2022
Nominal Hours
15
Description
This unit involves the skills and knowledge required to apply principles and requirements relating to confidentiality, privacy and security of information collected, when providing services to customers.It includes maintaining the confidentiality, privacy and security of customer personal information under legislation, and workplace policies and procedures. It also includes working within accepted codes of conduct and following confidentiality, privacy and security provisions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Work within accepted codes of conduct
  • 1.1 Work requirements and/or delegated task/s are confirmed with relevant personnel
  • 1.2 Types of information required to be collected from customers are identified and confirmed to be in accordance with workplace and legislative requirements
  • 1.3 Customers are treated professionally and with respect when collecting personal data
2 Follow confidentiality and privacy principles/procedures
  • 2.1 Information and requests for information are assessed with regard to what is and what is not disclosable
  • 2.2 Discretion and judgement are used in all communications
  • 2.3 Customer-related matters are discussed only with authorised personnel in accordance with workplace procedures
  • 2.4 Advice and clarification are sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information
3 Follow security procedures
  • 3.1 Customer information and other confidential documentation are secured appropriately
  • 3.2 Documents are stored securely in accordance with legislation, workplace policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AVI14 TLIP2039 Ensure the confidentiality, privacy and security of customer information Unit of competency