Unit of competency Outline
Date retreived
22/07/2026 11:00 AM AWST
22/07/2026 11:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate and negotiate in a culturally diverse context
Communicate and negotiate in a culturally diverse context
Unit of competency
National Code
AMPMGT810
AMPMGT810
State Code
OFA84
OFA84
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
21/06/2023
Field of Education
090399 - Studies In Human Society, N.e.c.
Original Release Date
21/06/2023
Nominal Hours
100
Description
This unit describes the skills and knowledge required to communicate and negotiate in multicultural business contexts, which require an understanding of cultural diversity.This unit applies to leaders or managers who need to apply sound cross-cultural communication and negotiation strategies in their business practice and develop these skills in others. They typically undertake negotiations with other organisations in areas such as marketing, partnership and commercial agreements. These organisations could be onshore or offshore.All work must be carried out to comply with workplace procedures, according to state/territory health and safety regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.Mandatory workplace requirements apply to the assessment of this unit.
Notes
Elements and Performance Criteria
1. Analyse organisation's cross-cultural business practices using theoretical models of culture
- 1.1 Define key elements of culture and cultural diversity from a range of perspectives
- 1.2 Analyse the organisation's cultural practices in comparison to other cultures
- 1.3 Identify and implement improvements to practices and raise awareness of issues identified
- 1.4 Identify strengths and limitations of theoretical models of culture and diversity
2. Evaluate features of cultures relevant to the organisation's business requirements
- 2.1 Identify and describe significant events that have shaped selected cultures
- 2.2 Research and profile key characteristics of business systems in selected countries
- 2.3 Analyse and describe broad cultural differences in business behaviour in selected countries
- 2.4 Research and evaluate distinguishing features of business practices in selected countries
3. Develop cross-cultural awareness strategies, and communication and negotiation skills in a business setting
- 3.1 Identify ways in which workplace cultural norms impact business practices
- 3.2 Evaluate potential impact of improved cross-cultural awareness on business interactions
- 3.3 Apply formal and informal coaching and training strategies to improve organisational cross-cultural communication practices and strategies
- 3.4 Identify and apply negotiation strategies to address business requirements in a cross-cultural setting
- 3.5 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in a cross-cultural business setting
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVW85 | AMPMGT803 | Communicate and negotiate in a culturally diverse context | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYV4 | AMP80215 | Graduate Diploma of Agribusiness | Qualification |
| AYU9 | AMP80115 | Graduate Certificate In Agribusiness | Qualification |