Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray
Young Offenders Act.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
outlines of mediation processes
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Conflictsituations may relate to:
accidents resulting in injury
conflicts between members of public
cultural differences
destruction of property
ejection of persons
persons carrying weapons
persons refusing to follow directions and guidance
persons suffering from emotional distress or mental illness
persons under the influence of intoxicating substances
persons with criminal intent
responses of young people due to past experiences of trauma or torture
riots and demonstrations
situations affecting the security of self, others or property
violent, aggressive or threatening persons.
Responsemay involve:
defusing the situation
evacuating the premises
isolating area of potential risk
isolating risk
notifying relevant emergency services agencies
providing access for emergency services
provision of first aid
requesting back-up support or assistance
tactical withdrawal
use of negotiation techniques.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice, facial expression and body language
culturally aware and sensitive use of language and concepts which engage minority groups
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection, summarising and paraphrasing
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Relevant personsmay include:
colleagues
emergency services personnel
members of the public
supervisor.
Negotiation techniquesmay include:
analysing personal values and their impact on attitudes and interactions in order to avoid personalising issues, discriminations and stereotyping
demonstrating flexibility and willingness to negotiate
interpreting and assessing actions for risk
interpreting non-verbal and verbal messages
observation techniques
questioning to clarify and confirm understanding
resolving differences sensitively taking into account cultural considerations
use of clear presentations of options and consequences.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Contingency measuresmay relate to:
counselling
cultural support
defusing strategies
first-aid
intervention
mediation
separation or isolation
specialists or experts.
Documentationmay include:
activity logs
incident reports
request for assistance forms
vehicle and personnel movements
written and electronic reports.
Effects of stressmay include:
frustration
inability to concentrate
increasing aggression
over-talking
tiredness
uncoordinated movements.
Stress management techniquesmay include:
conscious use of personal recreational activities
counselling
formal debriefing processes
informal exploration of incidents with team members and supporters
review of practice and resources.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
identifying potential and actual risk factors and their impact on the security risk situation
interpreting and complying with legal and procedural requirements
selecting response options which are most effective for the objective
reviewing conflict management strategies and making adjustments according to changing circumstances
using communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver
using negotiation techniques to defuse and resolve conflict.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.