Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Registration materials and equipment may include:
computer
guest, delegate or participant lists
guest, delegate or participant kits
guest, delegate or participant reports
promotional display materials
display stands
name tags
stationery
signage
cash float.


Resources to address on-site contingencies may include:
spare supplies
emergency phone contacts
copies of all relevant event documentation and agreements.


Prearranged agreements may relate to:
location of registration area
signage
nature and quantity of furniture and other equipment.


Safety and access requirements may relate to:
profile of registration area for arriving attendees
safe positioning of registration area
awareness of emergency exits
ensuring adequate space for flow of people
checking safety of any cables in or around registration area
adequate sun and weather protection.


Registration details may include:
payment status
details of pre-booked sessions
travel and touring arrangements
accommodation details
physical fitness requirements and documentation.


Registration discrepancies may include:
unexpected on-site registrations
incorrect details, such as name and payment information
no-shows
incorrect pre-bookings for particular sessions.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this TrainingPackage.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of registration procedures as they apply to a range of event styles
ability to prepare registration materials, set up a registration area and efficiently and accurately process registrations
provision of registration services to clients within typical workplace time constraints
demonstration of skills through coordination of on-site registrations for an event.


Context of and specific resources for assessment
Assessment must ensure:
use of industry-current registration materials and equipment, including a fully equipped and operational registration desk
operationally realistic ratios of registration staff to clients.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate processing registrations at an event
review of registration documentation prepared by the candidate
written and oral questioning or interview to test knowledge of registration procedures and materials
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXEVT003A Process and monitor event registrations.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.