Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian Standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant standards:
must include AS/NZS 4360: 2004 Risk management
may relate to:
AS2630-1983 Guide to the selection and application of intruder alarm systems for domestic and business premises
HB 167:2006 Security Risk Management
HB 436 Risk Management Guidelines - Companion to AS/NZS 4360
HB 231:2000 Information security risk management guidelines.
Client may be:
agent
building supervisor
government and legal instruments or agencies
manager
owner
project manager
property agent
tenant.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
age
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Securityrisksmay relate to:
assault or harm
break-in
burglary
deliberate or accidental damage
pilferage
sabotage
theft
threats of loss, harm or damage to persons or property
trespass
unauthorised access
vandalism.
Client requirementsmay include:
assets and areas to be protected
available security system options
budgetary parameters
conformance with insurance, government or other requirements
property or assets
protection of persons
systems or function requirements.
Business equipment and technology may include:
calculators
facsimile machines
internet
standard commercial computer software and hardware
telephones.
Relevant personsmay include:
client
colleagues
management
manufacturers
other professional or technical staff
security consultants.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately and concisely completing all necessary documentation summarising security requirements and assessed security risk
accurately assessing client security requirements and determining appropriate security options to meet client needs and expectations
monitoring client services, evaluating feedback and modifying services as required
providing and presenting in a suitable format appropriate security recommendations and alternative options to benefit client and organisation
using appropriate security assessment methods to determine client and risk assessment requirements.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.