Unit of competency Outline

Date retreived
22/07/2026 12:44 PM AWST

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Assess and advise on client security needs

Assess and advise on client security needs

Unit of competency
National Code
CPPSEC4003
State Code
OBI83
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/09/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
40
Description
This unit specifies the skills and knowledge required to assess the security needs of clients and provide documented advice on products and services to meet those needs. It includes conducting a security risk assessment of the client’s specific circumstances and operating environment and evaluating client satisfaction to improve service provision.This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1 Assess client security needs.
  • 1.1 Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
  • 1.2 Consult with client to confirm their immediate, short, and long-term security needs, expectations and budget.
  • 1.3 Obtain and analyse valid and relevant information to clarify client circumstances and operating environment.
  • 1.4 Assess security risk associated with client circumstances and operating environment based on analysis conducted.
  • 1.5 Identify and assess existing and potential security issues to determine their impact on client requirements.
  • 1.6 Recognise own limitations in assessing client requirements and access specialist resources or advice to meet client requirements.
2 Advise on security options to meet client needs.
  • 2.1 Identify available security products and services to meet client needs and budget and select recommended security solutions.
  • 2.2 Source comprehensive information to support recommended products and services and alternative options to meet client requirements.
  • 2.3 Prioritise recommendations and alternative options and collate evidence of their suitability to meet client requirements.
  • 2.4 Use information technologies to document and present client advice in a format and style to meet workplace requirements.
  • 2.5 Explain features and benefits of recommended products and services to client and obtain feedback on suitability and sufficiency of advice.
3 Evaluate advice provision to improve client service.
  • 3.1 Evaluate client feedback to ascertain effectiveness of advice and satisfaction with service provision.
  • 3.2 Identify and action changes necessary to improve advice to meet client needs and comply with workplace requirements for client service.
  • 3.3 Complete and secure client documentation in a manner that facilitates future retrieval and maintains confidentiality.
No information
No information
Replaces
State Code National Code Title Type
D1453 CPPSEC4003A Advise on security needs Unit of competency
State Code National Code Title Type
BEW9 CPP40719 Certificate IV in Security Management Qualification
BEW8 CPP41519 Certificate IV in Security Risk Analysis Qualification