Unit of competency Outline

Date retreived
22/07/2026 3:32 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Address client needs

Address client needs

Unit of competency
National Code
SISXCCS003
State Code
AVD20
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
03/09/2015
View on TGA
State Implementation and Classification
Approved Date
14/04/2016
Field of Education
092101 - Sport And Recreation Activities
Original Release Date
14/04/2016
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to manage ongoing and sometimes complex relationships with clients. It requires the ability to match client services to client needs and to be familiar with service provision options that can be negotiated with the client and customised to meet their needs.This unit applies to individuals who work in a client service delivery role such as program developers and coordinators, competition organisers, trip leaders, after-school or holiday-care coordinators, logistics coordinators and sports trainers in work environments such as community recreation centres, aquatics centres and camps.These individuals undertake work according to relevant legislation and organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify client needs.
  • 1.1 Establish rapport with clients.
  • 1.2 Identify and confirm client needs, expectations and preferences.
  • 1.3 Explain available services to client using appropriate communication strategies.
2. Recommend services.
  • 2.1 Develop and maintain knowledge of client services.
  • 2.2 Research and compare other relevant available services.
  • 2.3 Match client needs to available services and respond to client queries and requests.
  • 2.4 Identify gaps in service provision in relation to client needs.
  • 2.5 Recommend alternative services when needs cannot be met.
3. Customise services.
  • 3.1 Assist client to evaluate service options according to their needs.
  • 3.2 Determine and prioritise preferred service option.
  • 3.3 Identify potential areas of difficulty in client service delivery and take action to meet needs.
  • 3.4 Develop customised solutions specific to customer requirements.
  • 3.5 Negotiate and confirm solutions with client.
4. Confirm services.
  • 4.1 Complete documentation as required according to organisational policies and procedures.
  • 4.2 Refer client to appropriate personnel and follow up to ensure satisfaction with service provision.
No information
No information
Replaces
State Code National Code Title Type
D6185 SISXCCS404A Address client needs Unit of competency
Replaced By
State Code National Code Title Type
OEN44 SISXPLD002 Deliver recreation sessions Unit of competency
OEN25 SISXPLD003 Plan recreation programs Unit of competency