Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace expectations
Workplace expectations include standards of:
dress, personal presentation, preparedness and personal conduct, including respect for the rights and responsibilities of others
quality and timeliness of work and the role of excellence and innovation
knowledge of tooling and equipment and specific work area functions
commitment, responsibility and preparedness for work, including working flexible hours to meet deadlines
confidentiality and ethical work practices
contribution to the overall effectiveness of the business
Information/documents
Information/documents may include:
bicycle racing organisations for road bikes and off-road bikes
other bicycle organisations and regional event organising organisations
bicycle websites and periodical publications
business policies and procedures relating to use of work areas, authorities and lines of communication
business procedures relating to the use of tooling and equipment
manufacturer/component supplier specifications and application procedures for materials, tooling and equipment
Australian Design Rules
WHS requirements
WHS requirements are to be in accordance with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:
personal protective equipment and clothing
safety equipment
first aid equipment
hazard and risk control
elimination of hazardous materials and substances
manual handling, including shifting, lifting and carrying
emergency procedures
Legislative requirements
Legislative requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:
award and enterprise agreements
industrial relations
Australian standards
Australian Design Rules
confidentiality and privacy
WHS
the environment
equal opportunity
anti-discrimination
relevant industry codes of practice
duty of care
Environmental requirements
Environmental requirements may include:
waste management
noise
dust
clean-up management
Quality requirements
Quality requirements may include:
regulations, including Australian standards
internal organisational quality policies and procedures
enterprise operations and procedures
Organisational policies and procedures
Organisational policies and procedures may include:
quality policies and procedures, including Australian standards
WHS, sustainability, environment, equal opportunity and anti-discrimination
manufacturer specifications and industry codes of practice
safe work procedures
reporting and recording procedures

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
correctly apply and use safety and personal protective equipment
follow task instructions, operating procedures and inspection processes to:
minimise risk of injury to self or others
achieve outcomes within time and quality standards
produce a career plan which covers:
personal goals and expectations
opportunities
timelines and personal development needs
work effectively with others
use terminology in communication with customers, suppliers and colleagues
ensure workplace equipment is in operational order.
Context of, and specific resources for assessment
The application of competency is to be assessed in the workplace or a simulated environment that reflects as far as possible the actual working environment.
Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints.
Assessment is to comply with relevant regulatory requirements, including specified Australian standards.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
The following resources should be made available:
retail bicycle environment
materials relevant to operating in a retail bicycle environment
equipment and hand and power tooling appropriate to work operations in a retail bicycle environment
computer with internet connection
workplace documentation.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of Required Skills and Knowledge.
Assessment methods must be by direct observation of tasks and include questioning on Required Skills and Knowledge to ensure its correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.
Guidance information for assessment
Assessment processes and techniques must be culturally sensitive and appropriate to the language and literacy capacity of the candidate and the work being performed.