Unit of competency Outline

Date retreived
22/07/2026 2:46 PM AWST

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Manage a check-in queue

Manage a check-in queue

Unit of competency
National Code
AVIL0003
State Code
OBC68
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/08/2019
View on TGA
State Implementation and Classification
Approved Date
17/12/2019
Field of Education
110101 - Hospitality
Original Release Date
17/12/2019
Nominal Hours
20
Description
This unit involves the skills and knowledge required to manage a check-in queue in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes organising a queue, combing a queue for passengers requiring urgent service, providing information and special assistance to passengers in a queue, and responding to queries from queued passengers.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to resource management duties of aviation personnel and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1 Manoeuvre ship in normal operations
  • 1.1 Ship heading is maintained within acceptable limits to meet the requirements of the operating situation
  • 1.2 Alterations of heading and power are smooth and controlled
  • 1.3 Suitable mode of steering is selected for the manoeuvre to meet the requirements of the operating situation
  • 1.4 Constant rate of turn techniques are used to achieve constant radius turns during manoeuvres
  • 1.5 Safe operating limits of ship propulsion, steering and power systems are not exceeded in normal manoeuvres
2 Make adjustments to ship course and speed to maintain safe navigation
  • 2.1 Effects of operational environment on ship performance are evaluated at regular intervals
  • 2.2 Implications of the changed operational environment on ship handling are assessed
  • 2.3 Appropriate alterations to ship heading and power are made in response to the assessment of the operational environment
  • 2.4 Appropriate explanations are provided to other passengers in queue about reasons for priority service
3 Manoeuvre ship during adverse weather
  • 3.1 Impending adverse weather conditions are identified and implications for ship operations are evaluated
  • 3.2 Preparations are made to minimise risk and damage to ship and personnel
  • 3.3 Communications are made with engine room to ensure main engines are readied for manoeuvring
  • 3.4 Ship heading and power is maintained in response to adverse weather and sea conditions
4 Manoeuvre ship in emergencies
  • 4.1 Nature of emergency is established and initial action is taken
  • 4.2 Risk to the ship and the safety of persons onboard is assessed
  • 4.3 Appropriate manoeuvres are made during the emergency to maintain the safety of the ship
  • 4.4 Propulsion equipment is used and monitored to assist in completing actions safely
  • 4.5 Safe operating limits of propulsion and steering equipment are not exceeded
No information
No information
Replaces
State Code National Code Title Type
AWP51 AVIL2001 Manage a check-in queue Unit of competency