Unit of competency Outline

Date retreived
22/07/2026 12:54 PM AWST

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Facilitate the setting and achievement of goals

Facilitate the setting and achievement of goals

Unit of competency
National Code
FNSPIM511
State Code
AWF16
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
12/05/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
12/05/2016
Nominal Hours
70
Description
This unit describes the skills and knowledge required to facilitate the setting and achievement of client goals. It encompasses working closely with clients to identify their current and future support requirements in order to make progress with their goals and aspirations and enable a good life.It applies to individuals who use specialised knowledge and apply well developed communication skills and strategies to complex and sensitive situations. They work independently and collaboratively in teams and make considered decisions using organisational guidelines and tools.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Prepare for client meeting
  • 1.1 Obtain and analyse information about the client to inform the initial goal setting and planning meeting with the client
  • 1.2 Use organisational tools to guide the assessment of the client information and their needs
  • 1.3 Evaluate client support requirements and determine appropriate setting for conducting the planning meeting
  • 1.4 Prepare client for the meeting and contact to arrange meeting according to organisational procedures
2. Conduct goal setting and planning conversation
  • 2.1 Explain the purpose and desired outcomes of the goal setting and planning meeting using appropriate approaches for working with clients
  • 2.2 Assist clients to identify their goals, aspirations, current life circumstances and desired supports
  • 2.3 Provide information and assistance as required during the meeting
  • 2.4 Document agreed outcome focused goals and supports in an appropriate format for the client
3. Prepare and finalise client plan
  • 3.1 Review all available information to identify level and type of supports required by the client
  • 3.2 Determine if a specialist needs assessment is required and make the request according to organisational criteria and procedures
  • 3.3 Explore options for implementing and managing the plan according to client choice and control principles
  • 3.4 Assess actual and potential risks and safeguards relating to the plan in consultation with the client
  • 3.5 Determine and obtain client agreement on a plan that outlines supports, funds and management arrangements
  • 3.6 Document the rationale for the plan and ensure sufficient, relevant evidence is provided according to organisational procedures
  • 3.7 Communicate the final approved plan and rationale for decisions to the client using the most appropriate language, terms and modes of communication
4. Follow review and appeal procedures
  • 4.1 Consider any requests for a review of decisions in accordance with clients' rights
  • 4.2 Assist clients with information about review and appeal processes as required
  • 4.3 Make changes to the original decision where appropriate within delegated authority and according to organisational procedures
5. Monitor and review client plans
  • 5.1 Monitor plan implementation including allocated funding if relevant according to organisational policies and procedures
  • 5.2 Conduct a review of the plan in conjunction with the client by the specified review date or where requested by the client
  • 5.3 Revise or create a new plan if required in conjunction with the client in accordance with organisational policies and procedures
No information
No information
Replaced By
State Code National Code Title Type
OCZ23 FNSPIM531 Facilitate the setting and achievement of goals in personal injury management Unit of competency
State Code National Code Title Type
AZH8 FNS51915 Diploma of Personal Injury and Disability Insurance Management Qualification