Unit of competency Outline
Date retreived
22/07/2026 7:09 AM AWST
22/07/2026 7:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and organise public education programs
Develop and organise public education programs
Unit of competency
National Code
LGACOM501B
LGACOM501B
State Code
C1906
C1906
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
080505 - Marketing
Original Release Date
15/09/2014
Nominal Hours
40
Description
This unit covers providing education and information to the public on issues of public importance. The high public profile of council and the unique role councils can play in educating the public on matters of interest and concern are recognised. The unit is appropriate for those responsible for developing public education programs.
Notes
Elements and Performance Criteria
1. Determine requirements for provision of information to public
- 1.1. Need for information is determined from review of common public inquiries, public compliance levels and new trends and issues.
- 1.2. Information requirements are determined through discussion with clients, general public and relevant interest groups.
- 1.3. Requirements of relevant legislation and council policy are identified and incorporated into information requirements.
- 1.4. Specific educational objectives are determined from information needs of public.
- 1.5. Specific target groups are identified for education.
2. Determine appropriate medium to educate public
- 2.1. Appropriate medium is determined for public education program.
- 2.2. Educational medium is cost-effective and maximises access to target groups.
- 2.3. Education medium allows clear and understandable communication of information to target groups.
3. Provide education to public
- 3.1. Accurate information is provided in a clear and relevant manner and in accordance with the learning needs of the target group.
- 3.2. Target group is provided with opportunities to confirm understanding and seek clarification where required.
- 3.3. Reliable documentation and publications suitable to target group and nature of issues are provided for ongoing reference where required.
- 3.4. Details on council services are provided to assist in future service provision as required.
- 3.5. Information on community, government and industry services available to the target group is provided where required.
4. Review and evaluate education program
- 4.1. Reliable feedback is sourced to enable effective evaluation of the educational program.
- 4.2. Programs are evaluated to determine success in meeting educational objectives and overall effectiveness of program outcomes.
5. Maintain records of public education programs
- 5.1. Education program materials are filed and stored according to agreed procedures.
- 5.2. Evaluation and feedback on programs are available for use in future program development.
- 5.3. Records of education schedules and costings are up to date and accurate.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Need for information may arise from:
new legislation
new council policy
current and emerging environmental and sustainability issues/policies
new council services
health considerations
customer needs and requirements
compliance requirements
Information may include:
services available
legislation
impacts on health, environment or safety
Appropriate medium may include:
brochures
fact sheets
displays
videotapes
public meetings
Sources of information may include:
council publications
council business papers
statutory authorities
state and federal governments
other councils
regional organisations of councils
Need for information may arise from:
new legislation
new council policy
current and emerging environmental and sustainability issues/policies
new council services
health considerations
customer needs and requirements
compliance requirements
Information may include:
services available
legislation
impacts on health, environment or safety
Appropriate medium may include:
brochures
fact sheets
displays
videotapes
public meetings
Sources of information may include:
council publications
council business papers
statutory authorities
state and federal governments
other councils
regional organisations of councils
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
develop and organise public education programs
use a range of information sources when determining information requirements
develop and impart accurate information to the public that complies with council and legislative requirements
organise and use suitable mediums.
Context of assessment
Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications
Access to a workplace or simulated case study that encompasses:
information on council services, policies, statutory obligations and requirements
developing mediums such as videotapes, brochures and displays.
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
develop and organise public education programs
use a range of information sources when determining information requirements
develop and impart accurate information to the public that complies with council and legislative requirements
organise and use suitable mediums.
Context of assessment
Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications
Access to a workplace or simulated case study that encompasses:
information on council services, policies, statutory obligations and requirements
developing mediums such as videotapes, brochures and displays.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4280 | LGACOM501A | Develop and organise public education programs | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| ODA10 | LGACOR006 | Provide public education | Unit of competency |