Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Internal requirements may include:
budgetary restrictions
changing work structures
management change
improvements leading to increased productivity
enterprise bargaining
External requirements may include:
legislative changes
economic changes
political environment
demographic changes
community issues
technological changes
environmental issues
natural and other disasters
Consultation may be conducted by:
feedback
consensus
majority vote
participative committees
meetings
submissions
Industrial implications may include:
conditions of service including work conditions
associated legislation and industrial agreements, including awards, enterprise bargaining processes, occupational health and safety, equal employment opportunity and industrial democracy union, management and employee consultative process
Training and development may include:
in-house
external
accredited
on the job
formal and informal
Impacts of change may include:
working relationships
public relations
productivity and effectiveness measures
working environment
quality of products and services
industrial relations
individual skills, knowledge and career paths
morale
professional or technical procedures and protocols

Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
coordinate and facilitate a change process
establish the need for change
consult with and gain acceptance by key stakeholders
develop a comprehensive change process plan
conduct an evaluation of changes undertaken
Context of assessment
Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications
Access to a workplace or simulated case study that encompasses the following resources:
copies of relevant legislation, industrial awards and agreements
council policies
texts and resources on change management
total quality management
best practice
unions and employees (or simulated role play)