Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

This unit covers the work involved in matching furnishing style/materials/costs to meet a customer's order

Unit context

OH&S requirements include legislation, building codes, material safety management systems, hazardous substances and dangerous goods codes and safe operating procedures

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, authorised handling procedures and organisation insurance requirements

Work requires individuals to demonstrate conceptual ability, discretion, judgement and problem solving skills

Workplace environment

The matching of furnishing style/materials to meet a customer's order is undertaken in accordance with established enterprise procedures and practices

Work is generally performed with little external assistance and with minimal supervision or direction

Customers may be internal or external

Information and procedures

Customer's requirements

Product and style catalogues

Work procedures/instructions

Manufacturers'/designer's specifications and instructions

Organisation work specifications and requirements

Legislation/regulations/national and industry codes and practices relevant to the product

Quality and Australian standards and procedures

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Locate, interpret and apply relevant information
Apply safety requirements throughout the work sequence, including the use of personal protective clothing and equipment
On two occasions involving different products, match furnishing style/materials to meet customer requirements and
evaluate design and design requirements
evaluate furnishing styles and materials and compare them to customer requirements
suggest improvements to stock line designs and materials and where appropriate, negotiate changes
identify the impact of decisions in terms of commercial, environmental and safety risks
Work effectively with others

Underpinning Knowledge
The range of company products, market, work systems and equipment
Relevant furnishing styles and materials
Company business policies and plans, including procedures for product modification and product development
Legislative requirements of the work activities

Underpinning Skills
Information. Research, collect, organise and understand information related to furnishing styles and materials, including the relevant technical, regulatory, cultural, environmental and safety requirements
Communication. Communicate ideas and information to enable clarification of the requirements and the oral and written reporting of outcomes to the client
Planning. Plan and organise activities to access products, equipment, systems and materials to avoid any back tracking, interruptions or communication break-downs
Teamwork. Work with other and in team by recognising dependencies and using cooperative approaches
Mathematical ideas and techniques. Use mathematical ideas and techniques to correctly complete measurements, calculate area and dimensions, create accurate and scaled drawings, estimate material requirements and calculate costs
Solve problems. Create and apply systematic problem solving techniques to anticipate problems, avoid reworking and avoid wastage
Use of technology. Use the workplace technology related to the matching process, including computer-aided systems

Resource Implications
Product lists, furnishing style catalogues or references and customer requirements.

Method of Assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of Assessment
Assessment may occur on the job or in a simulated workplace facility with relevant equipment, simulated work instructions and deadlines.

Key Competency Levels
NB:These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
There are three levels available:
Level 1 where work is within set conditions and process
Level 2 where the management or facilitation of conditions or process is exercised; and
Level 3 where the design and/or development of conditions or process is required
Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(2)

Using mathematical ideas and techniques
(2)

Solving problems
(2)

Using technology
(2)