Unit of competency Outline
Date retreived
22/07/2026 5:02 AM AWST
22/07/2026 5:02 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide expert access advice to a complainant or respondent
Provide expert access advice to a complainant or respondent
Unit of competency
National Code
CPPACC5018A
CPPACC5018A
State Code
W9812
W9812
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
030905 - Building Services Engineering
Original Release Date
15/09/2014
Nominal Hours
40
Description
This unit specifies the competency required to work with individuals, the management and staff of organisations, and their legal advisers in providing advice on their rights and/or obligations under the Disability Discrimination Act (DDA) and the relevant state and territory anti-discrimination legislation.Access consultants must be able to interpret the DDA and relevant state and territory legislation's provisions relevant to complaint and response processes, together with the necessary information to substantiate such complaints or responses. Access consultants must also be able to interpret the commonwealth, state and territory legislation with regard to rules of evidence and prescribed formats for expert reports.The unit requires the ability to communicate effectively on service provision issues with individuals, the management and staff of organisations, and their legal advisers in a wide range of situations.
Notes
Elements and Performance Criteria
1Identify client needs.
- 1.1 The legal identity of the client and other parties is confirmed in accordance with legislative and organisational requirements.1.2 The parties' legal capacity to respond is determined in accordance with legislative and organisational requirements.1.3 Authority to proceed is negotiated with the client and documented in accordance with legislative and organisational requirements.1.4 A client brief providing the required level of detail is requested and obtained in accordance with legislative and organisational requirements.
2Review the legislation.
- 2.1 The specific legislation applicable to the circumstances of the case is determined.2.2 The appropriate procedures, processes and protocols are determined in accordance with relevant legislation.
3Establish the existence of relevant documentation.
- 3.1 All available documentation relevant to the specific case is identified, sourced and accessed in accordance with legislative and organisational requirements.3.2 Additional information requirements or missing documents are identified and listed and strategies for obtaining this information are developed in accordance with legislative and organisational requirements.3.3 A staged process for exchanging and collating the required documentation is negotiated and agreed between the parties.
4Provide advice to client.
- 4.1 The extent of own competencies in relation to the case are recognised and examined in accordance with industry codes of practice and ethics.4.2 Situations requiring specialist advice are identified and assistance is sought in accordance with legislative and organisational requirements.4.3 Advice is provided to client using effective interpersonal skills and communication techniques and in accordance with legislative and organisational requirements.
5Complete and distribute the client report.
- 5.1 All case documentation is reviewed in accordance with legislative and organisational requirements.5.2 The report for client is finalised in accordance with contractual arrangements, and legislative and organisational requirements.5.3 The report is published and distributed to relevant parties in accordance with client, legislative and organisational requirements.5.4 A copy of the report and associated documentation are recorded and retained for future reference in accordance with legislative and organisational requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include:
owner and manager
corporate body
small business tenant.
Legislative requirements may be outlined and reflected in:
relevant commonwealth, state and territory legislation that affects organisational operation:
occupational health and safety (OHS)
building
environmental
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian standards
codes of practice
international codes and standards
local government regulations and by-laws
privacy legislation
quality assurance and certification requirements
trade practices laws and guidelines.
Organisational requirements may be outlined and reflected in:
access and equity policy, principles and practices
business and performance plans
client service policies, procedures and standards
codes of conduct and codes of practice
communication channels and reporting procedures
communication of services offered
complaint and dispute resolution procedures
compliance with legislation, codes and workplace standards
continuous improvement processes and standards
defined resource parameters
duty of care
employer and employee rights and responsibilities
ethical standards
legal policies and guidelines
occupational health and safety policies, procedures and programs
organisational mission statement, goals, objectives, plans, systems and processes
policies and procedures relating to the setting of fees and the negotiation and management of contracts
policies and procedures relating to own role, responsibilities and delegation
privacy and confidentiality policies and procedures
quality assurance and procedures manuals
records and information management systems and processes
style guides and other guides used to prepare documents.
Client brief will include:
written instructions detailing requirements of the access consultant
any documentation related to the case.
Legislation may include:
Building Code of Australia
DDA
DDA Education Standard
DDA Premises Standard
DDA Transport Standard
commonwealth, state and territory anti-discrimination legislation and regulations
state and territory building legislation.
Documentation may include:
advertisements
contracts and leases
DDA Action Plan
disclaimers.
Interpersonal skills and communication techniques may include:
active listening to clarify and confirm understanding
control of tone of voice and body language
culturally aware/sensitive use of language and concepts
demonstrating flexibility and a willingness to negotiate
presenting options and consequences
providing constructive feedback
reflection
seeking feedback to confirm understanding of needs
summarising and paraphrasing to check understanding
using language that is:
accurate, articulate and concise
positive, confident and cooperative
verbal or non-verbal.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include:
owner and manager
corporate body
small business tenant.
Legislative requirements may be outlined and reflected in:
relevant commonwealth, state and territory legislation that affects organisational operation:
occupational health and safety (OHS)
building
environmental
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian standards
codes of practice
international codes and standards
local government regulations and by-laws
privacy legislation
quality assurance and certification requirements
trade practices laws and guidelines.
Organisational requirements may be outlined and reflected in:
access and equity policy, principles and practices
business and performance plans
client service policies, procedures and standards
codes of conduct and codes of practice
communication channels and reporting procedures
communication of services offered
complaint and dispute resolution procedures
compliance with legislation, codes and workplace standards
continuous improvement processes and standards
defined resource parameters
duty of care
employer and employee rights and responsibilities
ethical standards
legal policies and guidelines
occupational health and safety policies, procedures and programs
organisational mission statement, goals, objectives, plans, systems and processes
policies and procedures relating to the setting of fees and the negotiation and management of contracts
policies and procedures relating to own role, responsibilities and delegation
privacy and confidentiality policies and procedures
quality assurance and procedures manuals
records and information management systems and processes
style guides and other guides used to prepare documents.
Client brief will include:
written instructions detailing requirements of the access consultant
any documentation related to the case.
Legislation may include:
Building Code of Australia
DDA
DDA Education Standard
DDA Premises Standard
DDA Transport Standard
commonwealth, state and territory anti-discrimination legislation and regulations
state and territory building legislation.
Documentation may include:
advertisements
contracts and leases
DDA Action Plan
disclaimers.
Interpersonal skills and communication techniques may include:
active listening to clarify and confirm understanding
control of tone of voice and body language
culturally aware/sensitive use of language and concepts
demonstrating flexibility and a willingness to negotiate
presenting options and consequences
providing constructive feedback
reflection
seeking feedback to confirm understanding of needs
summarising and paraphrasing to check understanding
using language that is:
accurate, articulate and concise
positive, confident and cooperative
verbal or non-verbal.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so
interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have
interpreting and applying anti-discrimination legislation for the purposes of providing advice on issues relating to the provision of access for people with disabilities
interpreting and applying building legislation for the purposes of providing advice on issues relating to the provision of access for people with disabilities
applying a knowledge of the appropriate means of seeking a judicial or quasi-judicial hearing and providing appropriate advice to clients
applying disability awareness to the individual's circumstances when providing advice for people with disabilities
providing an access compliance report that complies with legislative requirements and is useable by the client for the intended purpose
applying organisational management policies and procedures, including quality assurance requirements.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
competency standards
assessment materials and tools
suitable assessment venue/equipment
workplace documentation
candidate special requirements
cost and time considerations.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so
interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have
interpreting and applying anti-discrimination legislation for the purposes of providing advice on issues relating to the provision of access for people with disabilities
interpreting and applying building legislation for the purposes of providing advice on issues relating to the provision of access for people with disabilities
applying a knowledge of the appropriate means of seeking a judicial or quasi-judicial hearing and providing appropriate advice to clients
applying disability awareness to the individual's circumstances when providing advice for people with disabilities
providing an access compliance report that complies with legislative requirements and is useable by the client for the intended purpose
applying organisational management policies and procedures, including quality assurance requirements.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
competency standards
assessment materials and tools
suitable assessment venue/equipment
workplace documentation
candidate special requirements
cost and time considerations.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| ODJ51 | CPPACC5018 | Provide expert access advice to complainants or respondents | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W980 | CPP50711 | Diploma of Access Consulting | Qualification |