Unit of competency Outline

Date retreived
22/07/2026 1:32 PM AWST

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Provide expert access advice to complainants or respondents

Provide expert access advice to complainants or respondents

Unit of competency
National Code
CPPACC5018
State Code
ODJ51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/05/2021
View on TGA
State Implementation and Classification
Approved Date
27/07/2021
Field of Education
030905 - Building Services Engineering
Original Release Date
27/07/2021
Nominal Hours
40
Description
This unit of competency specifies the skills and knowledge required to provide expert advice to clients on their access rights and/or obligations under the Disability Discrimination Act 1992 (DDA) and relevant state and territory anti-discrimination legislation. It includes interpreting legislation relevant to the complaint or response processes together with the information necessary to substantiate such complaints or responses and preparing reports that comply with the rules of evidence and prescribed formats for expert reports. This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify client needs.
  • 1.1 Confirm legal identify of client and other parties according to regulatory and workplace requirements.
  • 1.2 Determine legal capacity of other parties to respond according to regulatory and workplace requirements.
  • 1.3 Negotiate and document client authority to proceed with advice provision according to regulatory and workplace requirements.
  • 1.4 Request and obtain a written client brief, including detailed instructions, according to regulatory and workplace requirements.
2 Review legislation relevant to the case.
  • 2.1 Identify specific legislation applicable to circumstances of case according to workplace requirements.
  • 2.2 Identify appropriate procedures, processes and protocols related to case and advice provision according to workplace requirements.
3 Establish existence of relevant documentation.
  • 3.1 Identify, source and access all available documentation relevant to case according to regulatory and workplace requirements.
  • 3.2 Identify and list additional information needed or missing documents and develop strategies for obtaining required information or documents according to regulatory and workplace requirements.
  • 3.3 Negotiate between the parties to agree a staged process for exchanging and collating required documentation.
4 Provide expert access advice to client.
  • 4.1 Examine the extent of own competence in relation to the case and seek specialist advice, as required, according to regulatory and workplace requirements.
  • 4.2 Use effective interpersonal skills and communication techniques to provide access advice to the client according to regulatory and workplace requirements.
5 Finalise and distribute client access report.
  • 5.1 Review all case documentation for completeness and collate according to regulatory and workplace requirements.
  • 5.2 Finalise client access report according to contractual, regulatory and workplace requirements.
  • 5.3 Publish and distribute report to relevant parties according to client, workplace and regulatory requirements.
  • 5.4 Maintain copies of the access report and associated documentation for future reference according to regulatory and workplace requirements.
No information
No information
Replaces
State Code National Code Title Type
W9812 CPPACC5018A Provide expert access advice to a complainant or respondent Unit of competency
State Code National Code Title Type
BGX0 CPP50721 Diploma of Access Consulting Qualification