Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Policies and procedures may include:
quality system policies and procedures
environmental
accident reports
responsibilities and duties
Communication may include:
verbal: requiring listening, understanding and clear and direct speech
written: requiring attention to the needs of the audience and clear and unambiguous communication of message
face to face
by telephone
Workplace may include:
work site
council section
service
business unit
department
work team
Standards may include:
standards set by work group
organisational policies and procedures
specified work standards
legislation
Australian standards
Factors affecting work requirements may include:
time and weather contingencies
other work demands
Customers may include:
internal
external
Special needs may include:
people with a disability
children
elderly people
people from a non-English speaking background
Accidents and incidents may include:
fires
accidents to members of public or staff
spillages
breakages
bomb threats
robberies
Workplace procedures may include:
environmental procedures, including emergency procedures
sustainable energy work practices
Contributions to review of environmental procedures may include:
suggestions requiring the development of practical and workable solutions
questions
comments
participation in committees
External change may include:
international, national and state changes
changes in society
Workplace change may include:
implementation of new work practices and services
organisational restructures
introduction of new technology or communication systems
amalgamations

Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
understand the implications of working in the context of local government
understand duty of care requirements
contribute positively to quality improvement and workplace change
work within procedures and policies
manage own work effectively
implement sustainable energy work practices
Context of assessment
On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular:
LGACORE102B Follow defined OHS policies and procedures
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence will need to be gathered over time across a range of variables.
Resource implications
Access to a workplace or simulated case study that incorporates the following resources:
copies of legislation
council business and strategic plans
other policies, procedures and standards