Unit of competency Outline
Date retreived
22/07/2026 5:01 PM AWST
22/07/2026 5:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work and communicate effectively with others
Work and communicate effectively with others
Unit of competency
National Code
TLIE3021
TLIE3021
State Code
AVJ60
AVJ60
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
23/02/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to work and communicate effectively with others in accordance with relevant regulations and workplace procedures.It includes communicating effectively to achieve required outcomes, working with others, communicating using technology, operating a communications system effectively, using appropriate communications protocols when using a system, and maintaining operational status of communications equipment.Work is performed under some supervision, generally within a team environment. It involves the application of established communications principles and practice.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Communicate effectively to achieve required work outcomes
- 1.1 Effective listening skills are applied
- 1.2 Questions are used to gain additional information and to clarify understanding
- 1.3 Information received is clarified as required, interpreted and accurately communicated and/or reported in accordance with communications protocols and workplace procedures
- 1.4 Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups
- 1.5 Appropriate protocols and procedures are followed when using communications systems during emergencies
- 1.6 Responses are sought and provided to others in a timely manner
2 Work with others
- 2.1 Forms of communication appropriate to the activity are used
- 2.2 Assistance in completing activities is requested as required
- 2.3 Contributions to achieving a required outcome are made
- 2.4 Work is undertaken in accordance with specified procedures on an individual and shared basis as required
- 2.5 Problems are discussed and resolved where possible through agreed and accepted processes
- 2.6 Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures
3 Communicate using technology
- 3.1 Communications system features and control functions are identified
- 3.2 Appropriate equipment is selected as fit for purpose for intended communication
- 3.3 Hazards are identified, risks are assessed and risk control measures are implemented
- 3.4 Equipment is optimised for communication in accordance with organisational procedures and policies
- 3.5 Equipment is operated safely in accordance with manufacturer instructions, workplace procedures and regulatory requirements
4 Operate communications systems
- 4.1 Telephone and radio security is maintained in accordance with workplace procedures
- 4.2 Channel selection is made appropriate to location and type of communication
- 4.3 Communications systems are used to communicate with passengers and crew, as required, in accordance with operating procedures
5 Maintain operational status of communications equipment
- 5.1 Equipment is checked and maintained in working order in accordance with workplace procedures
- 5.2 Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
- 5.3 Faulty communications equipment is reported and/or recorded in accordance with workplace procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D5112 | TLIE3021A | Work and communicate effectively with others | Unit of competency |