Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

building
database connectivity
hosting
customer tracking and profiling
payment and delivery systems
monitoring
ensuring secure transactions on an business site

site server tools
hosting services
monitor transactions
data synchronisation
database implementation
migration

Linux
BSD
Windows servers WebSphere

check points and sign-offs with documented procedures and templates
implementation of financial control mechanisms; communication with stakeholders
dispute resolution and modification procedures
processes for determining size and cost

WebTrends Log Analyzer
Linkbot Pro
InContext WebAnalyzer
CyberSpyder
AccessWatch
WebCounter

internal departments
external organisations
individual people
internal employees

commercial software applications
organisation-specific software, packaged software, in-house or customised software

server benchmark tools
disaster recovery tools
disk management tools
network management tools
security tools
storage and back-up tools
user management tools
development tools
purchasing and payment tools
maintenance tools

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to use website server tools to maintain expected business performance and technical standards in an e-business environment.

To demonstrate competency in this unit the person will require access to:

Server hardware
Server tools
Existing e-business website

Context of and specific resources for assessment
Businesses increasingly rely on their networks and websites to move data, provide communication, and enable basic operations. As websites and computer technology become more integrated with business, system outages can seriously impact the bottom line. Website tools can help organisations monitor critical network and site resources and immediately detect system failures or performance problems.
Site server tools enable the person to build, host, track and monitor transactions on an e-business site.
The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.
The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Assessment must ensure:

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAD4198B Develop guidelines for uploading information to a website
ICAS5199B Manage business websites and servers
ICAS4201B Transfer content to a website using commercial packages
ICAS5203B Evaluate and select a web hosting service
ICAD4209B Write content for web pages

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas
Analyse and plan approaches to technical problems or management requirements
Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations
Evaluate information, using it to forecast for planning or research purposes
Take responsibility for own outputs in relation to broad quantity and quality parameters
Take some responsibility for the achievement of group outcomes
Maintain knowledge of industry products and services