Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Task requirements may relate to:
building
customer tracking and profiling
database connectivity
ensuring secure transactions on a business site
hosting
monitoring
payment and delivery systems.
Client may include:
employees
external organisations
individuals
internal departments.
Platform may include:
Berkeley Software Distribution (BSD)
Linux
Windows server’s WebSphere.
Software may include:
commercial software applications
in-house or customised software
organisation-specific software
packaged software.
Integration requirements may include:
data synchronisation
database implementation
hosting services
migration
monitor transactions
site server tools.
Server tools may include:
development
disaster recovery
disk management
firewalls
maintenance
network management
proxy servers
purchasing and payment
search engines
security
server benchmark
storage and backup
user management.
Procedures may include:
check points and sign-offs with documented procedures and templates
dispute resolution and modification procedures
implementation of financial control mechanisms
communication with stakeholders
processes for determining size and cost.
Site-analysis software may include:
AccessWatch
CyberSpyder
InContext WebAnalyzer
Linkbot Pro
WebCounter
WebTrends Log Analyzer.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
select and use appropriate website server tools to maintain expected business performance and technical standards in an ebusiness environment.
Context of and specific resources for assessment
Assessment must ensure access to:
appropriate learning and assessment support when required
modified equipment for people with special needs
server hardware
site server tools currently used in industry
existing ebusiness website
business expectations brief
appropriate standards and current legislation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of functions and features of site server tools
direct observation of candidate using site server tools to build, maintain and monitor transactions on an ebusiness site
review of reports and documentation prepared by candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.