Elements and Performance Criteria

Operations may be conducted:
in a range of work environments and weather conditions
by day or night

Customers may be:
internal or external

Operations may be:
undertaken on- or off-base site

Equipment required to facilitate pick-up and delivery may include:
trolleys
lifting devices
rollers
tarpaulins
packing materials
ropes
securing devices

Difficulties/uncertainties may include:
road and traffic conditions
changing weather conditions
time of travel
load requirements
changes in delivery and pick-up instructions

Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
dust and vapours
hazardous or dangerous materials
humidity, air temperature and radiant heat
light including UV
noise

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Consultative processes may involve:
clients
other employees and supervisors
management
union representatives
industrial relations, Occupational Health and Safety specialists
other professional or technical staff

Communication in the work area may include:
fixed phone
mobile phone
fax
email
internet
radio
oral, aural or signed communications

Personal protective equipment may include:
gloves
safety headwear and footwear
sunglasses and UV protection
two-way radios
high visibility clothing

Information/documents may include:
operations manuals
induction documentation
competency standards and training materials
manufacturers specifications for relevant equipment
Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items
workplace procedures and policies for the prioritisation of courier/delivery operations
supplier and/or client instructions
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures

Applicable regulations and legislation may include:
state/territory roads and traffic authority road rule and licence requirements
Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation
relevant state/territory OH&S legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace