Unit of competency Outline
Date retreived
22/07/2026 9:09 PM AWST
22/07/2026 9:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Prioritise courier/delivery operations
Prioritise courier/delivery operations
Unit of competency
National Code
TLIH2003A
TLIH2003A
State Code
D5160
D5160
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
06/07/2011
Field of Education
080301 - Business Management
Original Release Date
06/07/2011
Nominal Hours
30
Description
This unit involves the skills and knowledge required to coordinate and prioritise courier/delivery operations including identifying work requirements, planning and preparing for work, undertaking work operations, adjusting to changing work priorities, and completing work activities to operational requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Identify work requirements
- 1.1 Work requirements and specific customer requirements interpreted and, where necessary, clarified
- 1.2 Pick-up and delivery points are located
- 1.3 Size, weight and configuration of materials to be couriered are identified
- 1.4 Equipment required to facilitate pick-up and delivery is identified
2Plan and prepare for work
- 2.1 Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
- 2.2 Planned steps and outcomes are checked to ensure conformity with instructions and work requirements
- 2.3 Work sequence is identified and, where necessary, relayed to base
- 2.4 Required resources are selected
3Undertake work operations
- 3.1 Work operations are undertaken in accordance with plan and quality requirements and within operating capacity of the equipment and operator
- 3.2 Difficulties/uncertainties occurring during operations are identified and alternative strategies determined
- 3.3 Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures
4Adjust to changing work priorities
- 4.1 Work plan or route is adjusted/modified to meet changing priorities and circumstances
- 4.2 Changes to work plan are relayed to base
5Complete work operations
- 5.1 Work operations are reviewed to ensure outcomes have met customer requirements and quality outcomes
- 5.2 Workplace documentation is completed
- 5.3 Operational capacity of equipment is checked and returned to storage area (where applicable)
- 5.4 Security of goods is maintained in accordance with enterprise procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
in a range of work environments and weather conditions
by day or night
Customers may be:
internal or external
Operations may be:
undertaken on- or off-base site
Equipment required to facilitate pick-up and delivery may include:
trolleys
lifting devices
rollers
tarpaulins
packing materials
ropes
securing devices
Difficulties/uncertainties may include:
road and traffic conditions
changing weather conditions
time of travel
load requirements
changes in delivery and pick-up instructions
Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
dust and vapours
hazardous or dangerous materials
humidity, air temperature and radiant heat
light including UV
noise
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Consultative processes may involve:
clients
other employees and supervisors
management
union representatives
industrial relations, Occupational Health and Safety specialists
other professional or technical staff
Communication in the work area may include:
fixed phone
mobile phone
fax
email
internet
radio
oral, aural or signed communications
Personal protective equipment may include:
gloves
safety headwear and footwear
sunglasses and UV protection
two-way radios
high visibility clothing
Information/documents may include:
operations manuals
induction documentation
competency standards and training materials
manufacturers specifications for relevant equipment
Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items
workplace procedures and policies for the prioritisation of courier/delivery operations
supplier and/or client instructions
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
state/territory roads and traffic authority road rule and licence requirements
Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation
relevant state/territory OH&S legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
in a range of work environments and weather conditions
by day or night
Customers may be:
internal or external
Operations may be:
undertaken on- or off-base site
Equipment required to facilitate pick-up and delivery may include:
trolleys
lifting devices
rollers
tarpaulins
packing materials
ropes
securing devices
Difficulties/uncertainties may include:
road and traffic conditions
changing weather conditions
time of travel
load requirements
changes in delivery and pick-up instructions
Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
dust and vapours
hazardous or dangerous materials
humidity, air temperature and radiant heat
light including UV
noise
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Consultative processes may involve:
clients
other employees and supervisors
management
union representatives
industrial relations, Occupational Health and Safety specialists
other professional or technical staff
Communication in the work area may include:
fixed phone
mobile phone
fax
internet
radio
oral, aural or signed communications
Personal protective equipment may include:
gloves
safety headwear and footwear
sunglasses and UV protection
two-way radios
high visibility clothing
Information/documents may include:
operations manuals
induction documentation
competency standards and training materials
manufacturers specifications for relevant equipment
Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items
workplace procedures and policies for the prioritisation of courier/delivery operations
supplier and/or client instructions
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
state/territory roads and traffic authority road rule and licence requirements
Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation
relevant state/territory OH&S legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S5761 | TLIH307C | Prioritise courier/delivery operations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVI96 | TLIH2003 | Prioritise courier/delivery operations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W919 | TLI21810 | Certificate II in Logistics | Qualification |
| W917 | TLI21610 | Certificate II in Warehousing Operations | Qualification |