Unit of competency Outline

Date retreived
22/07/2026 1:50 PM AWST

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Prioritise courier/delivery operations

Prioritise courier/delivery operations

Unit of competency
National Code
TLIH2003
State Code
AVI96
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080301 - Business Management
Original Release Date
23/02/2016
Nominal Hours
30
Description
This unit involves the skills and knowledge required to prioritise courier or delivery operations in compliance with relevant regulations, as part of work undertaken within the transport and logistics industry.It includes identifying, planning and preparing work requirements; undertaking work; adjusting to changing priorities; and completing work activities to operational requirements.Work is generally performed under indirect supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify work requirements
  • 1.1 Work requirements and specific customer requirements interpreted and clarified as required
  • 1.2 Pick-up and delivery points are located
  • 1.3 Size, weight and configuration of materials to be couriered are identified
  • 1.4 Equipment required to facilitate pick-up and delivery is identified
2 Plan and prepare for work
  • 2.1 Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
  • 2.2 Planned steps and outcomes are checked to ensure conformity with instructions and work requirements
  • 2.3 Work sequence is identified and relayed to base as required
  • 2.4 Required resources are selected
3 Undertake work operations
  • 3.1 Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity
  • 3.2 Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined
  • 3.3 Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures
4 Adjust to changing work priorities
  • 4.1 Work plan or route is adjusted or modified to meet changing priorities and circumstances
  • 4.2 Changes to work plan are relayed to base
5 Complete work operations
  • 5.1 Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes
  • 5.2 Workplace documentation is completed
  • 5.3 Operational capacity of equipment is checked and returned to storage area as required
  • 5.4 Security of goods is maintained in accordance with enterprise procedures
No information
No information
Replaces
State Code National Code Title Type
D5160 TLIH2003A Prioritise courier/delivery operations Unit of competency
Replaced By
State Code National Code Title Type
OCZ03 TLIH0003 Prioritise courier delivery operations Unit of competency