Unit of competency Outline

Date retreived
22/07/2026 1:19 PM AWST

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Give and receive workplace feedback

Give and receive workplace feedback

Unit of competency
National Code
PSPGEN122
State Code
ODW63
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080303 - Human Resource Management
Original Release Date
08/07/2022
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to give and receive feedback in the workplace.This unit applies to those working in generalist and specialist roles within the public sector or similar organisational contexts. Those undertaking this unit work under supervision, performing routine tasks in a range of familiar and unfamiliar contextsThe skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Seek and act on workplace feedback.
  • 1.1. Seek feedback on performance and workplace issues from others.
  • 1.2. Discuss feedback, asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
  • 1.3. Implement suggestions for improvements in accordance with organisational policies and procedures.
2. Provide informal feedback in the workplace.
  • 2.1. Gather evidence from relevant sources to provide feedback in the workplace.
  • 2.2. Provide workplace feedback in a manner that shows respect for the individual(s) receiving the feedback.
  • 2.3. Evaluate performance of self and others
  • 2.4. Confirm evaluations and recognise performance with workgroup members.
  • 2.5. Plan and implement strategies for continuous improvement in consultation with the workgroup.
3. Provide formal feedback in line with organisational procedures.
  • 3.1. Identify and clarify standards and criteria for feedback.
  • 3.2. Gather evidence from relevant sources.
  • 3.3. Prepare and deliver written or verbal feedback to address required criteria and purpose.
  • 3.4. Consider opinions and ideas where others disagree with feedback provided and amend or support feedback in line with organisational procedures.
  • 3.5. Negotiate and agree on actions or follow up resulting from formal feedback.
  • 3.6. Report where agreement cannot be reached and take further action if necessary.
No information
No information
Replaces
State Code National Code Title Type
AWV80 PSPGEN022 Give and receive workplace feedback Unit of competency
State Code National Code Title Type
BHP1 PSP30122 Certificate III in Government Qualification