Unit of competency Outline

Date retreived
22/07/2026 8:21 PM AWST

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Give and receive workplace feedback

Give and receive workplace feedback

Unit of competency
National Code
PSPGEN022
State Code
AWV80
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2016
Nominal Hours
20
Description
This unit describes the skills required to give and receive feedback in the workplace. It includes seeking and acting on workplace feedback, and providing informal as well as formal feedback in the workplace.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision, performing routine tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Seek and act on workplace feedback
  • 1.1 Seek feedback on performance and other workplace issues from others.
  • 1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
  • 1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.
  • 1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.
2. Provide informal feedback in the workplace
  • 2.1 Consider evidence from a range of sources in providing feedback in the workplace.
  • 2.2 Evaluate performance of self and others and confirm with workgroup members.
  • 2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.
3. Provide formal feedback in the workplace
  • 3.1 Identify and clarify standards and criteria for feedback.
  • 3.2 Prepare written or verbal feedback to address required criteria and purpose.
  • 3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.
  • 3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.
  • 3.5 Report where agreement cannot be reached and take further action if necessary.
No information
No information
Replaces
State Code National Code Title Type
C8011 PSPGOV315A Give and receive workplace feedback Unit of competency
Replaced By
State Code National Code Title Type
ODW63 PSPGEN122 Give and receive workplace feedback Unit of competency
State Code National Code Title Type
AZX1 PSP30116 Certificate III in Government Qualification