This unit describes the skills required to handle incoming and outgoing workplace information. It includes collecting, analysing and processing workplace information.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision in teams or autonomously, performing routine tasks in a familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.