Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:
development team
project team
sponsors
users.
Performance may include:
financial or profitability measurements and selection decisions based on:
strategic importance of the process
worst performance.
Client may include:
employees
external organisations
individuals
internal departments.
Technical requirements may relate to:
application
business
database
network
people in the organisation
platform
system.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify a process to be re-engineered
prepare an analysis, documenting the impact of changes to the organisation
plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered
design the new process, including key performance indicators and implementation responsibilities.
Context of and specific resources for assessment
Assessment must ensure:
access to:
organisational structure and culture
organisational strategy
stakeholder analysis
ebusiness models
use of:
personal computer
analysis software and modelling software currently used in industry.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of:
benchmarking and change-management processes
process re-engineering
review of documentation prepared by candidate analysing the impact of process re-engineering changes to the organisation
review of the process re-engineering plan prepared by candidate, detailing key performance indicators and implementation responsibilities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.