Unit of competency Outline

Date retreived
23/07/2026 7:20 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage workplace diversity

Manage workplace diversity

Unit of competency
National Code
SITXHRM007A
State Code
S6538
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
03/12/2010
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
03/12/2010
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to provide leadership in a diverse workplace where customers and staff are from a wide range of backgrounds. It builds on the unit SITXCOM002A Work in a socially diverse environment, and reflects the importance of managing diversity in the workplace.
Notes
Elements and Performance Criteria
1 Encourage respect for diversity in the workplace.
  • 1.1 Provide a role model for others through individual behaviour that demonstrates respect for diversity.
  • 1.2 Develop work practices and undertake planning in a manner that shows respect for workplace diversity.
  • 1.3 Assist and coach colleagues in ways of accepting diversity in relation to customers and other colleagues.
  • 1.4 Initiate open communication and discussion about diversity issues among colleagues and team members.
2 Use diversity as an asset.
  • 2.1 Recognise and use the skills of a diverse workforce to enhance organisation performance.
  • 2.2 Promote the benefits of productive diversity to colleagues.
  • 2.3 Seek out information about emerging approaches to diversity and integrate into current work practice.
3 Deal with problems arising from diversity issues.
  • 3.1 Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation.
  • 3.2 Identify training needs related to diversity issues and take appropriate action.
  • 3.3 Use coaching and mentoring to assist colleagues to work successfully in a diverse environment.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Diversity is referred to here in its broadest sense and may be related to:
race
language
special needs
disabilities
family structure
gender
age
sexual preference.


Work practices that reflect respect for diversity may include:
acknowledgment of religious and cultural celebrations
appropriate allocation of duties to particular staff members
culturally appropriate mixing of staff
training in culturally appropriate communication
consideration of customers with special needs.


Benefits of productive diversity may include:
multilingual workforce
workforce that reflects the diversity of the customer base
improved cross-cultural communication
education of the workforce in relation to greater understanding of diversity
removal of prejudice
different perspectives on problem-solving
increased trade with other countries or cultures
more interesting work environments.


Problems that arise from diversity issues may include:
communication challenges
conflicting beliefs and values in the workplace.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
understanding of the role of leaders and managers in encouraging diversity
knowledge of cross-cultural communication techniques as they apply to leaders and managers
knowledge of specific cultural issues that may apply in a particular industry context
ability to apply knowledge and understanding of diversity issues to specific workplace situations.


Context of and specific resources for assessment
Assessment must ensure:
access to current sources of information on diversity.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
case studies to develop strategies for effectively managing diversity in different industry contexts
oral or written questions to assess knowledge of cross-cultural issues and communication techniques
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
State Code National Code Title Type
E2011 THHGLE09B Manage workplace diversity Unit of competency