Unit of competency Outline

Date retreived
22/07/2026 10:58 PM AWST

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Educate clients on personal injury management issues

Educate clients on personal injury management issues

Unit of competency
National Code
FNSPIM423
State Code
OCZ36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
081105 - Investment And Securities
Original Release Date
22/04/2021
Nominal Hours
100
Description
This unit describes the skills and knowledge required to educate clients on personal injury management issues by researching and providing information. It covers the application of industry and product knowledge, including a working knowledge of state or territory legislative and regulatory requirements.The unit applies to those who have developed interpersonal skills and a broad knowledge base of the personal injury management sector, services and organisations. They have responsibility for case management and the development of customised strategies.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Identify and develop strategy to educate clients
  • 1.1 Research and establish personal injury management educational needs of clients
  • 1.2 Develop educational strategy by identifying current and future educational opportunities from internal and external networks
  • 1.3 Develop promotional material according to education strategy
  • 1.4 Seek client feedback and update educational strategy pertaining to the client’s needs and goals and promotional materials to reflect feedback
2. Educate clients using strategy
  • 2.1 Deliver personal injury management message to client group according to educational strategy and using promotional materials
  • 2.2 Facilitate group and individual learning processes and provide general advice and support
  • 2.3 Provide advice and support to client group according to educational strategy, organisational policies and procedures, and legislative responsibilities
3. Present information at meetings, seminars and public forums
  • 3.1 Present information and modify it to suit clients’ educational needs as required according to organisational policies and procedures
  • 3.2 Identify and introduce improvement in future presentations by obtaining feedback from individuals and groups
No information
No information
Replaces
State Code National Code Title Type
AUS48 FNSPIM403 Educate clients on personal injury management issues Unit of competency
State Code National Code Title Type
BFX3 FNS41720 Certificate IV in Insurance Broking Qualification
BGN3 FNS42120 Certificate IV in Personal Injury Management Qualification