Elements and Performance Criteria

Enterprises may vary in size, type and location, in the range of stock or goods to be stored, in the equipment used and in delivery procedures

Legislative requirements include State/Territory legislation related to OH&S, particularly, manual and mechanical handling and storage/dispatch of hazardous substances
Stock may need to conform to established quality guidelines, and may vary according to seasonal and supplier availability
Stock may be moved manually or mechanically. Handling techniques may vary according to stock characteristics and industry codes of practice
Staff may be full-time, part-time or casual and vary in terms of training and staffing levels. Staff may be operating in routine or busy trading conditions

These may include enterprise policies and procedures with regard to stock or goods storage, dispatch and delivery, product manufacturer/component supplier specifications and industry codes of practice

This includes State/Territory legislation related to OH&S, particularly manual and mechanical handling and storage/dispatch of hazardous substances

Critical aspects of evidence

It is essential that competence in this unit signifies ability to transfer competency to changing circumstances and to respond to unusual circumstances in the critical aspects of:

consistently applying enterprise policies and procedures, industry codes of practice and legislation and statutory requirements in regard to storage of stock
consistently applying safe work practices in the manual handling and moving of stock, according to OH&S legislation/regulations/codes of practice
consistently applying safe work practices in the mechanical handling and moving of stock, according to OH&S legislation/regulations/codes of practice
interpreting and applying manufacturer/component supplier instructions with regard to handling stock and using equipment
receiving and processing incoming goods and dispatching outgoing goods according to enterprise policies and procedures
interpreting and processing information accurately and responsibly

Underpinning knowledge

Operational knowledge of enterprise policies and procedures in regard to:

storage of stock
enterprise labelling policy
product quality standards
unpacking of goods
out of date, missing or damaged stock
equipment used
stock location
waste disposal
methods of storage
delivery documentation
stock record documentation
dispatch documentation
Operational knowledge of manual handling and safe lifting techniques
Basic operational knowledge of legislation and statutory requirements including OH&S requirements
Basic operational knowledge of industry codes of practice

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related warehousing procedures
(Level 1)

Communicate ideas and information
Plain English literacy skills in relation to stock records and delivery documentation
(Level 1)

Plan and organise activities
Operation skills and techniques in following set routines and procedures
(Level 1)

Work with others and in a team
Work with others and in a team by consulting with experienced staff to carry out warehousing procedures
(Level 1)

Use mathematical ideas and techniques
Numerical skills in relation to completing stock records and delivery documentation
(Level 1)

Solve problems
Establish diagnostic processes including problem-solving and analytical skills for a range of unpredictable circumstances relevant to warehousing procedures
(Level 1)

Use technology
Technical skills in the use of electronic labelling/ticketing equipment and mechanical handing equipment
(Level 1)

Context for assessment
Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated worksite
Evidence is best gathered using products, processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies

Method of assessment
An integrated competency assessment approach is required to ensure that holistic assessment occurs for inter-related units of competency. This unit should be assessed in conjunction with other units within the context of the candidate's job role or function
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Specific resource requirements for this unit

The following are required:

a workplace or simulated workplace
access to equipment, including stock moving equipment, manual and electronic labelling/ticketing equipment and computers/stock recording equipment
documentation, such as invoices, packing slips, dispatch documentation, order forms, store policy and procedures manuals, OH&S regulations, legislative and statutory requirements and industry codes of practice
a qualified workplace assessor