Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Discretion, initiative and judgement must be demonstrated on the job in own work either individually or in a team environment
Work is assessed in accordance with statutory requirements, enterprise insurance requirements, OH&S legislation and relevant health regulations
All elements of this unit are performed under the general guidance and review of a supervisor

Worksite environment and practices may include
Work conducted in a variety of environments, such as:
operational indoor workplaces
operational outdoor workplaces
restricted or confined spaces
hazardous or exposed conditions
Work undertaken in accordance with established procedures involving a range of products, equipment and installation sites
Completion of job and product records and other relevant documentation
Interaction with customers, individuals delegated by the customer, and other personnel from the operator's workplace
Use of relevant tools, equipment and resources, including:
measuring equipment
product sales literature

Sources of information and documents may include
Customer information
Manufacturers' product and equipment specifications and instructions regarding product and equipment use
Product change policies and procedures
Enterprise promotional material
Enterprise work orders and instructions
Industry codes and symbols
Australian, international and enterprise quality standards and procedures
Enterprise or external personnel
Work scheduling documentation
Job procedures

Workplace context may include
Work organisation procedures and practices relating to the preparation of quotations
Standard work practices including the use of ladders, steps, measuring devices and other equipment for gathering information
Reporting actions which include verbal and written communication in accordance with enterprise policies and procedures
Oral, written or visual communication including completion of standard forms, interpretation of information and instructions associated with workplace activities, and recording and reporting of work outcomes
Quality requirements determined by customer, enterprise, and application of Australian and international standards
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of team or section output, where necessary
Procedures for safety, environmental protection, housekeeping and quality as specified by equipment and materials manufacturers, regulatory authorities, and operator and customer enterprises
Conditions of service, legislation and industrial agreements including:
workplace agreements and awards
Federal or State/Territory legislation

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Workers' compensation legislation
Environment protection legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate knowledge and skills to:

interpret work orders
interpret specifications and instructions for products and materials offered to customers
prepare product and equipment orders
prepare installation procedures
arrange and adapt to work area to enable inspection to be conducted safely and efficiently
document and communicate work related information including product information, customer requirements, installation and operating procedures, costing, and special conditions
comply with all relevant safety requirements including safe use of ladders, steps, measuring tools (including laser devices) and other equipment

Interdependent assessment of units
Competence in this unit is not dependent on possession of competence in any other units. The unit may therefore be assessed independently. However, it may be found convenient to assess it in conjunction with Unit LMTPDTF-01BA

Required knowledge and skills

Underpinning knowledge of:

precautions and safe working practices based on relevant OH&S legislation, codes of practice, policies and procedures
hazards associated with working at heights
range of products and services offered by the enterprise
operating principles of products and equipment on offer
types of materials and their applications
limitations of canvas and other materials used
types of strengthening and fastenings
service life of different materials
measuring instruments and techniques
basic mathematical processes
basic mathematical formulae (e.g. areas, volumes)
labour rates and approximate costs of products and materials
power sources such as single phase, three phase and weather protected outlets
safety and environmental requirements of relevant industry and enterprise procedures
general industry housekeeping policies and procedures
recording and reporting procedures

Underpinning skills to:

interpret and apply work instructions and established procedures
locate and interpret technical information about products, materials, equipment and operating procedures
greet customer in an appropriate manner
demonstrate product knowledge
identify and confirm customer needs
ask appropriate questions
clarify areas of ambiguity
provide feedback to customer
estimate costs
apply relevant safety practices
document information

Resource implications
Access is required to real or appropriately simulated situations involving the identification of customer requirements and preparation of work proposals
Access is required to specifications of relevant products, equipment and materials, and information on safety procedures, regulations, quality standards, and enterprise procedures
Access is required to all necessary facilities, tools, materials and associated equipment

Consistency in performance

Applies underpinning knowledge and skills when:

establishing plans
describing procedures and consequences
completing tasks
identifying problems and faults
applying safety precautions relevant to the task

Shows evidence of application of relevant workplace procedures including:

hazard policies and procedures including codes of practice
job procedures and work instructions
quality procedures
security procedures
waste, pollution and recycling management procedures
Actions are implemented promptly and accidents and incidents reported in accordance with statutory requirements and enterprise procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions with customers, staff and others
Work is completed systematically with attention to detail without damage to products, equipment or personnel
Competence is assessed on sufficient number of occasions or over sufficient period of time to ensure consistent performance across a typical range of customers, products and services

Context for assessment
Assessment may occur on the job or in an industry approved simulated environment
Competence should be demonstrated with a range of typical industry product and equipment applications
Competency in this unit should be assessed in a holistic manner

Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(2)

Using mathematical ideas and techniques
(2)

Solving problems
(2)

Using technology
(2)