This unit specifies the skills and knowledge required to organise and monitor staffing levels and rosters, schedule and allocate staff to tasks, monitor and address staff performance issues, and maintain staff records. It applies to personnel responsible for supervising others as part of their role in meeting regular or periodic service agreements, ensuring that all work meets quality expectations and is carried out according to relevant legislation and organisational policies and procedures.This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.