Unit of competency Outline

Date retreived
22/07/2026 9:20 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Gather and report complex information

Gather and report complex information

Unit of competency
National Code
CSCORG008
State Code
AUY73
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
25/01/2021
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
091301 - Librarianship And Information Management
Original Release Date
17/12/2015
Nominal Hours
20
Description
This unit describes the skills required to gather and analyse information and report on inquiries.This unit applies to those involved in an inquiry that is part of a formal and statutory process, an internal inquiry that is part of a supervision responsibility or an inquiry that is part of routine information collection and analysis for the purpose of offender management.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to formal inquiries.Those undertaking this unit usually work autonomously, drawing upon support from a range of familiar and new resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Gather information
  • 1.1 Consult and validate information and documentation with key people and information systems.
  • 1.2 Use effective interpersonal and communication strategies to establish relationship of trust with key people.
  • 1.3 Identify negative responses and adopt strategies to respond constructively to them.
  • 1.4 Determine the purpose, process and expectations of inquiries and confirm agreement with key people.
  • 1.5 Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.
  • 1.6 Use effective questioning strategies to enable a comprehensive and relevant exchange of information.
  • 1.7 Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.
2 Analyse information
  • 2.1 Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.
  • 2.2 Sort, collate and prioritise information according to the purpose and issues of the inquiry.
  • 2.3 Formulate conclusions, recommendations and outcomes consistent with the information available.
  • 2.4 Justify conclusions and recommendations with the available evidence and present them in the required style and format.
3 Report on inquiries
  • 3.1 Gather information on inquiries from a range of relevant and valid source material.
  • 3.2 Validate and authorise the information in the report, using a range of sources and methods.
  • 3.3 Use information from other source material ethically, accurately and in context.
  • 3.4 Use expression and language that is clear, concise and appropriate to the occasion and requirements.
  • 3.5 Prepare and distribute reports within agreed timeframes.
  • 3.6 Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.
No information
No information
Replaces
State Code National Code Title Type
S5988 CSCORG402A Gather and report complex information Unit of competency
Replaced By
State Code National Code Title Type
OEJ08 CSCORG048 Gather, analyse and report information Unit of competency